Apprentice Inbound Call Operator
- Employer
- Kent Training and Apprenticeships
- Location
- Tunbridge Wells, Kent
- Salary
- £140 per week
- Closing date
- 1 Mar 2019
View more
- Specialism
- Sales / Customer Service
- Sector
- Unspecified
- Role Type
- Apprenticeship, Intermediate
- Start Date
- Immediate
- Duration
- Undisclosed
Job Details
Employer Description
This company provides inbound and outbound call services for businesses throughout the UK.
Description of Vacancy
Due to the continued growth of the company and client requirements they are actively recruiting for new team members.
Could you ensure that our callers enjoy the best service when they call us for assistance? You will need to be the kind of person who takes pride in doing things well, keen to learn and build a great future with the friendly and supportive team at this company
You will receive plenty of training and coaching every step of the way. What really matters is that you put your customers first in everything you do. You enjoy helping people, listening to what they want and getting everything absolutely right for them.
You will need to be flexible and able to think quickly too. After all, no two calls are the same here. You can look forward to real variety plus the chance to progress within our award winning growth company.
Responsibilities
Receive incoming telephone calls on behalf of businesses
Flexible to answer on behalf of a number of different companies based on script outline
Direct call as appropriate
Provide information as requested
Log and re-direct via e-mail if required
Full training will be provided
Wage
£140 per week for the first month.
Wage will then be reviewed and could increase to over £5.20 per hour.
Hours
40 hours per week dependent upon shift pattern
Shifts between:
Monday to Friday 8am and 9pm
Weekend shifts – Saturday 8.30am to 5.30pm
Sunday 10am to 4pm
Part time shifts and flexible working always considered.
Skills Required
Attention to detail
Good telephone manner
Reliability
Initiative
Good at multi- tasking
Able to work under pressure
Willingness to learn and develop skills
Team working
Accurate typing skills – 40 – 60 words per minute
Personal Qualities
Punctual
Friendly manner
Work as part of a team
Qualifications Required
Minimum achieved Grade D or equivalent in English and Maths.
Training Provided
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Important Information
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.
Company
Kent Training & Apprenticeships has been established for 30 years and over this time has become the leading work based training provider in Kent, providing training solutions to both companies and individuals across the county. We are a countywide organisation and have 5 dedicated KT&A centres across Kent. All of our centres can be contacted by calling us on FREEPHONE 0800 731 4297 KT&A works with over 300 employers throughout Kent, delivering Apprenticeships and National Vocational Qualifications (NVQs) and has helped over 25,000 people to realise their career ambitions.
- Website
- http://www.kenttrainingandapprenticeships.co.uk/
- Telephone
- 03000422916
- Location
-
Unit A-B London Road Trading Estate
London Road
Sittingbourne
Kent
ME10 1SX
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert