Customer Service Apprenticeship
- Employer
- Key Training
- Location
- Middlesbrough, North Yorkshire
- Salary
- £150 per week
- Closing date
- 5 Mar 2019
View more
- Specialism
- Sales / Customer Service
- Sector
- Unspecified
- Role Type
- Apprenticeship, Intermediate
- Start Date
- March
- Duration
- 6-12 months
You need to sign in or create an account to save a job.
Job Details
Apprenticeship summary
Working week:
- Monday - Friday 8.30am - 5.00pm. Total hours per week: 40.00
Weekly wage
- £150.00
Expected apprenticeship duration
- 12 months
Apprenticeship level
- Intermediate Level Apprenticeship
Vacancy description
Basic duties and responsibilities:
- Providing IT support for customers and staff
- Troubleshooting and error identification over the phone
- Providing networking advice to customers
- Creation and upkeep of training videos and other promotional material
Requirements and prospects
Desired skills
- Ability to make efficient use of resources
- High level of motivation
- Good social skills
- Attention to detail
- Excellent communication skills
- Ability to multi-task
- Basic Numeracy and Literacy skills
Personal qualities
- Sound knowledge of Microsoft and Excel packages
- Ability to work independently and as part of small and busy team
- Responsible
- Punctual
- Efficient
- Be able to use your own initiative
- Excellent telephone manner
Desired qualifications
- Must have A-C GCSE grades in maths, English and ICT or equivalent
Future prospects
- To gain full time employment
Training to be provided
- Customer Service Practitioner qualification
- In house training to be provided by the employer
- Functional skills in maths, English and ICT to be provided by the training provider
Apprenticeship standard
- Customer service practitioner
Company
Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.
Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.
Company info
- Website
- http://www.keytraining.co.uk/
- Telephone
- 07947720451
- Location
-
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert