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Customer Service Apprenticeship

Employer
Key Training
Location
Middlesbrough, North Yorkshire
Salary
£150 per week
Closing date
5 Mar 2019

View more

Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
March
Duration
6-12 months

Job Details

Apprenticeship summary

Working week:

  • Monday - Friday 8.30am - 5.00pm. Total hours per week: 40.00

Weekly wage

  • £150.00

Expected apprenticeship duration

  • 12 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Basic duties and responsibilities:

  • Providing IT support for customers and staff
  • Troubleshooting and error identification over the phone
  • Providing networking advice to customers
  • Creation and upkeep of training videos and other promotional material

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use your own initiative
  • Excellent telephone manner

Desired qualifications

  • Must have A-C GCSE grades in maths, English and ICT or equivalent

Future prospects

  • To gain full time employment

Training to be provided

  • Customer Service Practitioner qualification
  • In house training to be provided by the employer 
  • Functional skills in maths, English and ICT to be provided by the training provider

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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