Apprentice Desktop Support Technician

Recruiter
Anonymous
Location
Cambridge
Salary
Competitive
Posted
19 Feb 2019
Closes
12 Mar 2019
Specialism
IT
Start Date
Immediate
Duration
Permanent
Apprentice Desktop Support Technician
Location: Cambridge, Cambridgeshire
Salary: GBP14,000 with regular GBP500 increases every 6 months, based on performance and successful completion of exams, and a GBP1000 completion bonus based on same criteria
Contract: Full Time, Fixed term - 15 months
About the role:
We are looking for a Desktop Support Apprentice to maintain IT equipment and provide basic support to staff. This is a great role for anyone who has a passion for and would like to kick start their career in IT. Training is provided on all the various tools/equipment and systems needed to perform your role. Every day will bring new challenges and the chance to gain new skills and knowledge in a technical role.
This will be a Level 3 apprenticeship, and you will spend 80% of your working hours on the job and 20% will be learning. The duration is approximately 15 months and on successful completion of your apprenticeship we expect you to have gained the skills, confidence and knowledge to join the team on a permanent basis.
Why join our team
We are a friendly team that enjoys working together to help resolve any challenge that comes our way to ensure the company succeeds in its mission. Alongside this we are a social, fun team that enjoys a spot of table tennis and going out for lunches to learn more about each other - What drives us, what are strengths are and how we can work together well.
Key areas of responsibility:
* Receiving/Logging and managing incidents in Service Desk
* Provide basic support for Windows PCs/laptops and telephones.
* Use problem solving skills to fix IT software and hardware
* Escalating incidents to relevant 2nd Line support teams
* Deploy IT equipment to staff to provide new functionality and replace end of life items.
* Plan and implement tasks related to the provisioning of new IT equipment to staff.
* Educate staff in how to use new technologies
* Maintain and produce documentation and "How To" guides
What We Are Looking For
We are looking for confident and effective communicators who have a positive outlook on life and a real enthusiasm for IT. The successful candidates will be proactive, adaptable, motivated, enthusiastic and willing to learn new skills. They will be expected to work equally as part of a team or on an individual basis, displaying solid organisational and problem-solving skills to meet tight deadlines.
Requirements and Experience:
* Grade C or above (or equivalent) at GCSE in Maths, English and a Science subject
* AS, A Levels or a BTEC useful but not essential
* Organised and efficient time management
* Strong attention to detail
* Ability to learn new software and follow processes quickly and accurately
* Ability to communicate effectively
* Demonstrated experience solving problems both individually and by recruiting help from others
* Passionate about IT and our industry
If this sounds like you and you'd like to join a growing company, then apply now using a CV and cover letter explaining how you feel you can make a difference!
If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance.
No Agencies please

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