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Customer Service Apprentice

Employer
Key Training Ltd
Location
15 St John Street, Newport Pagnell, MK16 8HE
Salary
Weekly wage: £175
Closing date
7 Apr 2019

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Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
March
Duration
12-18 months

Job Summary

Due to expansion, a fantastic and exciting opportunity has recently been made available for a customer service apprentice to join Yellow Car Shop, a highly successful car and van leasing company based in Newport Pagnell.

Job Summary:

You will be the first point of contact for all customers and visitors on site. You must be polite, well presented and a good communicator with a cheerful disposition.

As our Customer Service apprentice you will:

  • Greet and welcome customers as soon as they arrive on site
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensuring the showroom is kept clean and tidy throughout the day
  • Taking care of customers and visitors once they have arrived, serving tea and coffee
  • Taking messages for Management/Sales & Service Team
  • Order office supplies and keep inventory of stock
  • Carrying out general admin and other tasks as and when required

If you find this vacancy appealing and think that you tick all the boxes, please don’t hesitate to apply!

Job Type / Category

About the employer

The Yellow Car Shop are based in the heart of Newport Pagnell, Milton Keynes. The big difference between us and other leasing companies is that you can come in to our shop, sit down, have a cup of tea and have a chat.

We can look at all makes and models of cars and vans to see what the best deal is for you. This will save you time trawling the dealers for the right vehicle and the best deal. We guarantee to be cheaper than the deals found in the main dealerships.

For business customers we also have a dedicated fleet and business specialist that’s been in the industry for almost 20 years.

https://www.yellowcarshop.co.uk/

Address

15

St John Street

Newport Pagnell

MK16 8HE

Working week

  • Monday - Friday 9am - 5pm, One Saturday a month working 10am-5pm (1 Hour Lunch)
  • Total hours per week: 35.00

Required Education, Skills and Qualifications
Desired skills

  • Excellent telephone and written communications skills are essential
  • Computer literacy using Microsoft office
  • Excellent organisation skills
  • Multitasking and time-management skills, with the ability to prioritise tasks
  • Customer service attitude
  • Ability to work on own initiative with minimal supervision

Personal qualities

  • Confident
  • Motivated
  • Approachable
  • Driven

Desired qualifications

  • It is desired that the successful candidate will hold GCSE grades A-C/9-4 or equivalent in English and maths
  • However, if these grades are not achieved we will provide Functional Skills training and support in these subjects.

Benefits
Future prospects

  • After completion of the Apprenticeship programme there will be a long term position available within the company if hard work has been shown throughout the Apprenticeship

Training to be provided

  • Level 2 in Customer Service with the option to move onto the Level 3 programme
  • Functional Skills in Maths and English (if required)

Apprenticeship standard
Customer service practitioner

Expected apprenticeship duration

13 months

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