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Customer Service Apprenticeship within an Estate Agents

Employer
Key Training
Location
Salford, Greater Manchester
Salary
£175.00 per week
Closing date
25 Apr 2019

View more

Specialism
Sales / Customer Service
Sector
Construction & Property
Role Type
Apprenticeship
Start Date
May
Duration
12-18 months

Job Details

Apprenticeship summary

Working week

  • Monday - Friday 9.00am - 5.30pm. Working one in every three Saturdays 9.00am - 3.00pm with a day in lieu. Total hours per week: 37.50

Weekly wage

  • £175.00

Expected apprenticeship duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

  • Answering the telephone re sales
  • Dealing with clients and customers, at point of sale
  • Registering applicants - Hot buyers etc
  • Filing, photo copying
  • Inputting data
  • Logging keys into the system
  • Supporting other areas of the business
  • Understand the conveyancing process from start to finish including dealing professionally with solicitors
  • Money Laundering, Data Protection, Property Misdescription, EPC Legislation, Estate Agents Act
  • Vendor Contact
  • Vendor Feedback
  • Advertising on Rightmove, lawrencecopeland.com, photos and floor plans
  • Time management, duty of care
  • Creating an offer, reporting an offer and filling in relevant forms
  • Negotiating and closing a deal
  • Chain management
  • Managing the mailing list
  • Development sites and New Developments (DTB Land and New Homes, Quantum Portfolio investment properties)
  • Confirming funds for prospective buyers/Mortgage referral and proof of funds
  • Money laundering training and process

Requirements and prospects

Desired skills

  • Organisational skills
  • Good multi-tasking skills
  • IT literacy
  • Good communication skills and confident telephone voice are essential
  • Good people skills
  • If you drive this is a plus and the company may pay more for this skill

Personal qualities

  • Smart personal presentation
  • Punctual
  • Honest
  • Desire to do well
  • Excellent grammar and punctuation

Desired qualifications

  • Must have Grades A-C in maths and English (or the equivalent)

Future prospects

  • Full time, great career within an estate agents very likely after the apprenticeship

Training to be provided

  • Customer Service Level 2 Standard 
  • In house training from the employer

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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