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Customer Service Apprenticeship within a law firm

Employer
Key Training
Location
Middlesbrough, North Yorkshire
Salary
£150 - £200 per week
Closing date
2 May 2019

View more

Specialism
Sales / Customer Service
Sector
Law
Role Type
Apprenticeship, Intermediate
Start Date
May
Duration
12-18 months

Job Details

Apprenticeship summary

Working week

  • Monday-Friday 8:45am-5pm with 1 hour lunch Total hours per week: 37.50

Weekly wage

  • £150.00 - £200.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Duties to include:

  • Greeting clients on arrival and directing them to the appropriate fee earner
  • Switchboard duties
  • Maintain central diaries and making appointments when required
  • Ordering and delivering outgoing mail
  • Updating legal reference materials
  • Relief typing/secretarial duties
  • Ensuring file management is in accordance with Quality Procedures Manual, LAA Contract and Lexcel/SQM requirements
  • Contribute to maintaining a safe and healthy working environment
  • Contribute to maintaining and improving office procedures
  • Ensuring compliance with Equality and Diversity Policy
  • Any other duties which from time to time are required by the firm

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Desired qualifications

  • A-C GCSE grades in maths and English

Future prospects

  • Progression opportunities are available throughout the apprenticeship 

Training to be provided

  • Customer Service Practitioner qualification 
  • In house training to be provided by the employer
  • Functional skills in maths and English

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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