Account Executive

Recruiter
Location
London (Central), London (Greater)
Salary
Competitive Salary
Posted
13 Dec 2017
Closes
13 Jan 2018
Ref
TootleAcctExec
Sector
Technology
Start Date
January
Duration
Permanent

We are recruiting for a Account Executive to join our fast growing digital automotive start up in central London. Tootle is a platform that enables members of the public to advertise their vehicles for free to a national network of car dealers across the country. We are looking to expand our internal operations team as we continue to experience accelerated growth. The successful candidate will become part of an ambitious team that is the main point of contact for customers and dealers alike. This role requires the candidate to be an excellent communicator and have fantastic people skills.

Responsibilities:

 - Act as a point of contact and handle customers’ individual needs

 - Assist with any questions in relation to advert creation and any process related queries

 - Check and amend adverts and ensure the quality is maintained across the site

 - Develop positive relationships with new and existing customers

 - Develop and maintain strong and long standing relationships with the Tootle dealer network

 - Manage all areas of the customer journey through the upload and sales process

 - Follow up on any offers made in order to close the deal

 - Re-target customers who have ‘fallen out’ of the process by phone and/or email

 - Create new sales opportunities by investigating drop-out points of our customers and identify means and ways of improving conversions

 - Help to ensure that sales targets are met and report any deviations

 - Respond to complaints and resolve issues with both customers and dealers with the aim of preserving the company’s reputation

 - Offer advice and guidance to sellers in regards to offers on their vehicle

 - Maintain sales tracking records for weekly reporting (gaining experience using Salesforce).

Requirements:

 - First and foremost the candidate must be a team player with the ability to think on their feet and not be phased or put-out by fast moving situations


 - An ability to understand and analyse sales and performance metrics


 - Solid analytical and negotiation skills

 - Business acumen with a problem-solving attitude

 - Organisational skills including the ability to work in a methodical way

 - Strong communication and interpersonal skills

 - Friendly, helpful, confident and engaging personality

An understanding & passion for all things automotive is preferred but not essential  

Benefits:

 - Fun & vibrant start up office

 - Flexible working hours

 - Team lunches & outings

 - Weekly drinks

 - Company pension scheme