Apprentice Service Delivery Analyst

Annual wage £22,214.00 - £25,728.00

Working week 4 days at work, 1 day at University

Total hours per week: 37.50

Apprenticeship duration 3 years

Possible start date 12 Feb 2018

Date posted 10 Jan 2018

Distance 42.3 miles

Apprenticeship level Degree Level Apprenticeship

Reference number VAC001342568

Positions 1 available

Requirements and prospects Desired skills

Essential-

• Clearly demonstrated good skills & abilities (not necessarily from an educational background) covering the ‘Key Responsibilities' as described in the Job Description section in the application pack.
• Good verbal and written communication skills (by phone, email or face-to-face)
• Ability to plan, prioritise and organise workload as part of a team or individually
• Ability to resolve problems adopting appropriate procedures
• Abilities in implementing previously unknown new systems, technologies or processes.

Desirable-

• Show some ability to receive, understand and convey complex conceptual ideas or complex information which may be highly details, technical or specialist

Personal qualities

Essential-

• Desire to learn new skills
• Proactive and innovative
• Ability to remain calm in demanding situations

Desired-

• Ability to proactively resolve technically challenging assignments

Desired qualifications

Essential-

• 5 GCSEs at grade C or above incl English and Mathematics or an IT related qualification
• HND (or equivalent) in IT discipline

Desirable-

• ITIL Foundation Certification
• Microsoft Certification/Accreditation in a relevant discipline

Future prospects Qualified Service Delivery Analyst