Complaints Resolution Apprentice with Prudential
At Prudential we work hard to create an environment that enables everyone to flourish and we actively encourage diversity across the business.
This role will require you to support the handling of investigations and resolution of customer complaints. You will be required to support each case individually using your initiative to make decisions, often under changing circumstances. As a Complaints Administrator, you will use a range of systems and techniques in order to resolve issues and rebuild trust for our customers.
Your duties will include:
Log and acknowledge customer complaints within regulatory timescales Allocate work to complaint handlers based on skill sets Use database and make workflow entries to record relevant information, audit trail for compliance with regulatory reporting requirements Identify and communicate trends based on types and volumes of incoming complaints Prepare complaint files for the Financial Ombudsman Service (Regulator) Prepare and arrange authorisation of payments to customers Provide ad hoc admin support to the team where required