Customer Service Advisor- Birmingham Contact Centre Level 3 Financial Services Apprenticeship

Recruiter
HSBC
Location
Birmingham, West Midlands
Salary
Customer Service Advisor – HSBC - £16,000
Posted
29 Mar 2018
Closes
25 Apr 2018
Ref
0000AMPD
Specialism
Finance
Start Date
October
Duration
12-18 months

At our Birmingham Contact Centre we are focused on creating an engaging working environment, whether you want a career that will take you to the top, or simply in a new exciting direction, HSBC offer opportunities, support and rewards that will take you further.  Our Contact Centre is based in the heart of Birmingham just a 5 minute walk from Birmingham New Street Station.

When you join our team, from day one you’ll have access to a competitive benefits package, including:

  • A discretionary annual bonus
  • Bupa healthcare for you and your family worth up to £775
  • A market-leading employer pension contribution of up to 17% *
  • Life assurance (4x base salary)
  • 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
  • My Choice – our flexible benefits scheme

At HSBC we’re all about exceeding our customer’s expectations. Our Customer Service Representatives deliver a superior service to each and every individual who calls our Contact Centre in Birmingham. 


We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers – everything else we can teach you!

What will I be doing as a Customer Service Representative?

At HSBC we’re all about exceeding our customer’s expectations. Our Customer Service Representatives deliver a superior service to each and every individual who calls our Contact Centre in Birmingham. 


We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers – everything else we can teach you.  You will:

  • Act as first point of contact for John Lewis Financial Services customers
  • Listen to customers and ensuring all their needs are correctly interpreted and actioned accordingly.
  • Provide excellent service, going above and beyond customer’s expectations on every single call.
  • Bringing a good sense of fun and humour to the role is essential too!

An Apprenticeship with HSBC

  • You will work towards and complete a nationally recognised vocational qualification in Providing Financial Service (equivalent to NVQ Level 3)
  • You will achieve a Certificate in Retail Banking Conduct of Business (CertRBCB)
  • You will gain satisfaction and self-confidence from knowing your capabilities have been successful assessed against an established national framework
  • The professional qualifications behind the Apprenticeship Programme and the experience through the Customer Services role will provide you with a great opportunity to progress your career with us and explore development opportunities that are available to you.

Qualifications

What do I need to be successful in this role?

  • Have minimum 5 GCSEs (or equivalent) at Grade C or above including English and Mathematics
  • A genuine passion to deliver a superior customer experience
  • Have a desire to deliver a personalised, friendly and efficient service at all times
  • Have strong communication skills so you have effective conversations with customers and build professional rapport with anyone
  • Seek to continuously improve and learn, and be willing to complete some studying outside of working hours
  • Banking and Contact Centre experience are not essential.

You'll start on a salary of £16,000 and since we're passionate about you and career progression, we will ensure you go through a really thorough induction programme.

Due to the nature of our Apprenticeship we will only accept applications from candidates who do not have a finance related qualification above level 3 and/or have not completed a level 3 apprenticeship in financial services.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.