Apprentice Broker Support Adviser

Location
Wilmslow
Salary
£16,500.00 - £18,500.00
Posted
03 Jul 2018
Closes
03 Aug 2018
Ref
VAC001416192
Specialism
Finance
Start Date
Immediate
Duration
12-18 months

Duties to include:

  • To manage inbound calls from Aldermore Intermediaries, prospective and existing customers
  • Provide support by being expert in both policy and process requirements to ensure an efficient application process
  • Working as part of the operations department, to deliver against key targets and objectives
  • Supporting wider department and business teams to ensure delivery to our customer
  • At all times working to right first time, to deal with queries effectively to reduce turnaround times, delays with the case and account processing and minimise
  • Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey
  • Being aware for potential process, business and external risks and working to mitigate and reduce these