Customer Service Apprenticeship

Key Training
Leeds, West Yorkshire
£150 per week
26 Oct 2018
26 Nov 2018
LS27 7QZ
Start Date
12-18 months

Apprenticeship summary Working week

  • Monday - Friday 8:30am - 5:30pm Total hours per week: 40.00

Weekly wage

  • £150.00

Expected apprenticeship duration

  • 13 months

Possible start date

  • 29 Oct 2018

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Duties include:

  • Communicating over the telephone with clients and colleagues
  • Liaising with water boards to chase quotes in view to upload information onto business proposals
  • Sending business proposals to clients for decision making
  • Following processes and procedures once client decides provider they would like to go with
  • Link selling/Upselling to clients
  • Use excellent customer service continuously
  • Organise and report data
  • Dealing with any enquiries 
  • Meeting & Greeting customers 

Desired skills

  • Good Telephone manner
  • Strong attention to detail
  • Good communication skills
  • Organised
  • Ability to prioritise tasks
  • Good knowledge of the basic use of social media

Personal qualities

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task and problem solve
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages & Social Media Platforms
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results
  • Keen to learn and progress
  • Comfortable asking questions if unsure

Desired qualifications

  • A-C or equivalent in maths and English Language

Future prospects

  • Chance of a full time position for the right candidate

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