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IT Apprentice

Employer
Lifetime Training
Location
Stratford-upon-Avon
Salary
£10k per year
Closing date
6 Jul 2022

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Job Details

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, based in Stratford-upon-Avon were founded in 1991 and are an IT services and solutions provider to organisations across the UK and Europe.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

- Becoming a valued part of the Technical Support team

- Managing calls and liaising with customers and suppliers

- Recording all their requests in the internal tracking system

- Handling incidents reported by users and when needed addressing them or escalating within the department

- Following up incident solving and updating documentation

- Informing users through alerts and communication

- Remote installation of computer and network hardware and software

- Assist with day to day running of the department

- Setting up of broadband equipment and broadband fault diagnosis

- Setup of computer hardware to customers' requirements

- Daily / weekly checks

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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