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Deskside Support Engineer Apprentice

Employer
QA Apprenticeships
Location
BA20 2YB, Yeovil
Salary
£10,200 per annum.
Closing date
6 Jul 2022

View more

Specialism
Administration
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
July
Duration
12-18 months

Job Details

Employer description:

FDS is a wholly owned subsidiary of DXC Technology providing a vast range of services to DXC’s customers in 9 European countries.

FDS specialises in identifying the customer’s specific needs and creating a cost effective robust solution to meet their requirements, ranging from field and fixed site delivery solutions through to technical services and application support.

FDS has an enviable reputation for delivering outstanding IT support services which we deliver through a committed, focused and well trained workforce.

Overview:

FDS has a number of exciting Apprentice opportunities within a number of our major accounts.

As part of FDS apprentice programme you will be enrolled on a Data Level 3 program,

Responsibilities will include:

  • Providing end user workplace support through a mixture of remote tools, telephone assistance and Deskside support.
  • Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLA’s.

What we are looking for:

Desired skills and qualities:

  • Enthusiastic with a genuine passion in solving IT issues
  • Interest in Data
  • Empathetic to customer needs and requirements
  • Willing to learn and grow within FDS and our parent company DXC

Entry requirements:

The entry requirements for this programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Hours of work:

Monday to Friday between 8:00am - 6:00pm, (45 minutes for lunch)

37.5 hrs per week

Salary:

£10,200 per annum. [with opportunities to increase] 

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

There is a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Company info
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB

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