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Senior Financial Services Customer Adviser Apprentice with The FCA

London (Greater)
£365.38 per week - 35 hours per week
Closing date
8 Jul 2022

View more

Banking & Financial Services
Role Type
Apprenticeship, Advanced
Start Date
18-24 months
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Job Details

Duration of Apprenticeship:

18 Months

Job Description:

Key roles & responsibilities:


  • Responding to consumer calls on a wide range of financial issues
  • Liaising with other FCA staff to resolve complex queries
  • Drafting written correspondence
  • Using judgement to absorb, interpret and summarise large quantities of information
  • Identifying and escalating cases where there is a risk



What will I get from the role?


  • You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
  • Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services
  • You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation
  • You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation
  • You will enter an environment of continuous learning, receiving first class training and support

Training Provided:

As a Financial Services Apprentice with BPP, you will complete the Senior Financial Services Customer Advisor Level 3 Advanced Apprenticeship. Completion of the apprenticeship will result in you being awarding Professional Banker Certificate or the CII Certificate (IF1/ IF2 and choice of IF3/ 4/ 9/ 10).

Qualification Requirements:

Minimum of 2 A Levels at grade C in addition to 5 GCSEs at grade C including Maths and English or equivalent qualifications.

Personal Qualities & Skills:

  • Proven customer service experience
  • Excellent spoken communication skills, including active listening and using simple language
  • An investigatory mind-set, knowing how to find answers
  • An ability to make judgement-based decisions, using analytical skills to clarify situations
  • Excellent relationship building skills, building rapport, adapting to and empathising with others
  • Resilient, able to work to SLAs even when under pressure
  • Positive, composed, impartial and productive
  • Knowledge of Microsoft Office Packages

Future Prospects:

Apprentices who successfully complete their professional qualification and apprenticeship programme will be considered for a permanent role within the FCA.


About BPP Professional Apprenticeships

BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

Who Are BPP Professional Apprenticeships?

BPP have been delivering professional qualifications for over 40 years. Training over 80,000 leaners each year, across areas including law, management, accountancy, insurance, banking, nursing, healthcare and more.

What BPP Professional Apprenticeships Offers

BPP's programmes are developed in partnership with employers and respected professionals. Their programmes offer recognised professional qualifications, with a clear pathway from one level to the next – all the way up to chartered status. Regardless of position, almost anyone can get involved. From entry-level talent, to the most senior leaders. Through an apprenticeship you’ll have the opportunity to develop a stronger, wider and deeper skill set. 


Once you’re on your apprenticeship, you will be surrounded by BPP’s experts. Including dedicated Coaches who will support you through your journey, and Tutors who will provide their expertise on your chosen course. BPP’s flexible delivery blends digital learning with a face-to-face approach, and in some cases peer-to-peer learning, to help minimise disruption in your working environment.

Find Us
0161 244 6471
M1 6FQ
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