This job has expired

Salesforce Administrator Apprentice

Employer
LDN Apprenticeships
Location
5th Floor, The White Chapel Building 10 Whitechapel High Street, London, London, E1 8QS
Salary
18,000
Closing date
30 Jun 2022

View more

Specialism
Consultancy
Sector
Consulting & Business Services
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months
You need to sign in or create an account to save a job.

Job Details

Description

As a part of Wilmington's Salesforce Administration and Support team, you'll provide day-to-day support to Salesforce users to drive adoption and best practice in Salesforce. This is a fantastic opportunity to gain experience in handling inquiries from Salesforce users and act as an interface between the users and the Salesforce Support Team!

 

 

 

Key Responsibilities

  • Receive, log and track inquiries and requests
  • Set up and train Salesforce users, cleanse and prepare data for upload
  • Provide First Line Support to Wilmington Business Users through Jira
  • Resolve incidents at first contact
  • Data quality management
  • Provide necessary information to Business Users
  • Implement knowledge management
  • Ensure Service Requests handling are implemented in accordance with guidelines
  • Document/update Service Request procedures
  • Monitor usage and advocate best practice
  • Monitor data quality and integrity and perform data tasks (such as de-duping and data cleansing)
  • Assist in the production of user guides
  • Assist in the maintenance of system documentation
  • Provide post-deployment support
  • Contribute to driving adoption
  • Assist in the development of training plans


Entry Requirements

You’ll need to attend an online Zoom screening interview with our Talent Team (don’t worry, we’re a friendly bunch!) and pass initial assessments in Maths and English.

 

Skills Required

  • Excellent attention to detail
  • Strong organisational skills
  • Good skills in Microsoft office
  • Strong customer service skills
  • The ability to communicate effectively at all levels both internally and externally
  • Ability to work effectively as part of a team

Company

At LDN Apprenticeships, we believe that young people are remarkable and that they have the potential to help businesses achieve remarkable things.

We’re here to help you start a career you will love. From our awesome Career Kickstarter events, to our brilliant digital apprenticeship programmes and our community of hundreds of ambitious apprentices – everything we do is designed to help you succeed.

9 out of 10 of our apprentices end up in full-time work or going to university once they’ve completed their apprenticeship. Many receive great pay rises during and after their apprenticeship and all take a huge step towards a brighter future and a brilliant, fulfilling career.

We believe that hiring young people based on a CV is wrong. Instead, we focus on helping people to harness their #EEWAP, and we structure our recruitment process around face to face interactions and a personal touch. We are passionate about breaking the norm and challenging how organisations recruit their future champions.

So what does #EEWAP mean?

E – Energy

E – Enthusiasm

W – Willingness to Learn

A – Ability to take Feedback

P – Propensity to take Action

If you think you’ve got #EEWAP, we think you’d make the perfect LDN Apprentice!

Find Us
Website
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert