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Service Co-ordinator Apprentice

20000.00 - 20000.00 GBP Annual
Closing date
6 Jul 2022

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Role Type
Graduate, Other work and training
Start Date
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Are you looking to start your career in administration and service co-ordination? Do you want to learn on the job in a busy and varied environment? If so, this is the right opportunity for you.

PETA Ltd are proud to be working with a specialist builder and installer of UPS & diesel generator systems to recruit a Service Co-Ordinator Apprentice. This role is responsible for managing and scheduling maintenance visits, emergency call outs and ordering service parts. Professional communication, both verbally and in writing, with customers and suppliers is a critical element. There will be full training provided on technical terms and data.

There is the intention for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship. Powertecnique will look to retain the Apprentice with progression route including social media marketing, sales and project management.

Training to be provided

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

About the role

The Service Co-Ordinator Apprentice will be responsible for the following duties:

Book customer maintenance visits
Request service parts from suppliers and complete purchase orders and Good Delivery notes as required
Develop and maintain relationships with customers ensuring efficient and effective communication
Ensure that all equipment is ready for the engineers at the agreed date, time and location
Issue work orders to Customer Support Engineers and Sub Contractors
Close off Service Visit Reports
Deal with customer queries (both internal and external customers)
Assist and support the engineers
Manage diary requests
Liaise with the Service Sales Team, Projects, and Accounts Department
Follow procedures and processes
Provide support to the QHSE Manager in certain tasks and also Project Co-ordiantion and Stock awarenessBenefits

20 days holiday plus Bank Holidays
Auto-enrolment for Work Based Pension following 3 months service
Statutory sick pay payable during probation period; Company sick pay on completion
Death in Service benefit
Employee Assistance Programme
Mobile phone provided
Joining a small and friendly team of 4Essential Skills

The ideal Service Co-Ordinator Apprentice will have the following skills and experience:

Well presented and articulate
Effective communicator
Computer literate and experience with MS Office
Organisational, time management and multi-tasking skills
Problem solving skills, resilience and tenacity with the ability to cope with customers and engineers
Team player
Positive attitude, enthusiastic and honest
Highly motivated and uses initiative
Co-operative and helpful at all times
Able to participate in a successful, committed and highly motivated team
Commitment to the full 15 month apprenticeship
GCSEs in maths and English with at least a grade 4/C are requiredDesirable Skills

Experience in a professional and challenging work environment
Customer service experienceAbout Company

Our client are specialist builders and installers of UPS & diesel generator systems for critical applications and harsh environments.

There are many things that make our client a great company to work for. Top of the list is the fact that their employees like the people they work with, they encourage a team atmosphere and this means people are friendly, helpful and easy to get on with. The Company Values which are at the heart of their business are trust, respect, commitment and motivation.

Don't miss out on this fantastic opportunity; apply today to be the Service Co-Ordinator Apprentice. We look forward to receiving your application.

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible.

We look forward to receiving your application
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