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IT Technical Support Apprentice

Employer
Lifetime Training
Location
Poole
Salary
£180.37 - 180.37 per week
Closing date
9 Jul 2022

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Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
June
Duration
12-18 months
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Job Details

Service Desk and Technical Assistance:

- First line 'break-fix' assistance to school based users as directed by the site Service Desk queue

- Use the service desk software to report, log and correspond to requests

- Communicate with school-based staff to inform them of action and progress of reported problems

- Assist school-based staff and students with technical issues*

- Provide high levels of customer service

Hardware/Software Support and Fault Diagnosis:

- First line support for workstation and laptop support. Assessment and resolution of hardware/software issues

- First line support for printers. Basic assessment and resolution of hardware issues

- First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues

- First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues

- First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues

- Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.

- Test and change cables as required. (Network, USB, serial, parallel etc)

- Change and diagnose hardware equipment as directed by the service desk

Routine Maintenance and Service Tasks:

- Complete software installations on workstations and laptops as directed by the service desk

- Complete deployment of images to workstation or laptops as directed by the service desk

- Change and replace printer consumables, paper as required

- Restore workstation/laptop images as directed by the service desk

- Complete Active Directory maintenance tasks as directed by the service desk

- Complete backup restores as directed by the service desk

- Complete routine hardware/software maintenance tasks as directed by the service desk

- Report breakages, vandalism or reoccurring problems to the service desk

- Maintain school asset record systems

- Maintain school st

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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