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Customer Software Support Apprenticeship

Professional Apprenticeships
Closing date
10 Jul 2022

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Job Details

Chance to work for a fast-growing agency specialising in custom software for the travel & tourism sector. iPro are looking for a driven & savvy individual to be the first line of support for customers. You’ll become an expert in the software & put your communication skills to the use to turn any of the customers’ problems into new business.


Working for a small but rapidly growing team, you will be learning all about iPro’s custom software and client communication. This includes:

  • Working alongside the customer growth manager & project manager, you will deliver front line support to iPro’s customer base.
  • Responding to client questions & requests via the support desk
  • Provide phone support & remote desktop support


During your apprenticeship, you will be studying towards your L2 Customer Service Practitioner Award, delivered by Professional Apprenticeships, who were voted the region’s best training provider and have achieved the highest Ofsted rating.

During this level 2 apprenticeship, you will learn the basics of customer service, the customer experience, systems and processes, understanding customer needs and so much more.


As long as you’re ambitious and have a basic understanding of IT and possess good communication skills, this could be a great opportunity to further yourself. iPro believe that for the right person, this apprenticeship represents a great opportunity to grow and learn in a fast-paced industry, with the chance to secure a permanent role upon completion of the apprenticeship.


iPro Software are a fast-growing agency who provide a custom booking management system for the Travel Industry. Launched in 2011, they have experienced 100% growth year on year based on their own organic sales effort. iPro are aiming to be the market leader within the next 5 years, and have already achieved a global client base and believe their solution is flexible enough to work in any country.

The product is proven and is already considered one of the best on the market. They now wish to expand the business to maximise exposure and to continue to deliver excellent customer service and a quality product, so what better than to take on an ambitious apprentice who can grow with the company?


We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,
United Kingdom
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