Customer Software Support Apprenticeship

Chance to work for a fast-growing agency specialising in custom software for the travel & tourism sector. iPro are looking for a driven & savvy individual to be the first line of support for customers. You’ll become an expert in the software & put your communication skills to the use to turn any of the customers’ problems into new business.

Responsibilities

Working for a small but rapidly growing team, you will be learning all about iPro’s custom software and client communication. This includes:

• Working alongside the customer growth manager & project manager, you will deliver front line support to iPro’s customer base.

• Responding to client questions & requests via the support desk

• Provide phone support & remote desktop support

Training

During your apprenticeship, you will be studying towards your L2 Customer Service Practitioner Award, delivered by Professional Apprenticeships, who were voted the region’s best training provider and have achieved the highest Ofsted rating.

During this level 2 apprenticeship, you will learn the basics of customer service, the customer experience, systems and processes, understanding customer needs and so much more.

Progression

As long as you’re ambitious and have a basic understanding of IT and possess good communication skills, this could be a great opportunity to further yourself. iPro believe that for the right person, this apprenticeship represents a great opportunity to grow and learn in a fast-paced industry, with the chance to secure a permanent role upon completion of the apprenticeship.

Employer

iPro Software are a fast-growing agency who provide a custom booking management system for the Travel Industry. Launched in 2011, they have experienced 100% growth year on year based on their own organic sales effort. iPro are aiming to be the market leader within the next 5 years, and have already achieved a global client base and believe their solution is flexible enough to work in any country.

The product is proven and is already considered one of the best on the market. They now wish to expand the business to maximise exposure and to continue to deliver excellent customer service and a quality product, so what better than to take on an ambitious apprentice who can grow with the company?