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Customer Service Apprentice

Employer
Lifetime Training
Location
Prescot
Salary
£210.75 - 210.75 per week
Closing date
2 Jul 2022

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Specialism
Finance
Sector
Banking & Financial Services
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
12-18 months
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Job Details

We are proud to be hiring Customer Service Advisors to work for one of the UK's leading Guarantor Loan Companies. You'll be joining a well trained and dedicated team of people within the financial sector.

Whether the customer needs help with their accounts or specific information about the product available, you will be given all the knowledge and tools to help the customers no matter what their query is.

Training will take place over a 4 week period, 9am-6pm Monday- Friday, and additional training will be available to help you progress and grow within the company. Once your apprenticeship is completed and you progress within your role, many other opportunities may become available to you, so the possibilities are endless!

Key Responsibilities

· To deliver top quality customer service at all times and to maintain a friendly and professional approach to your customers and their needs at all times.

· To respond to customers' general questions, requests and concerns whilst delivering top quality customer service. Ensuring compliance with the call monitoring guidelines and ensuring customer satisfaction wherever possible.

· To correspond with customers via email, by responding to queries or directing queries to the relevant department.

· To meet specific personal performance targets and standards as specified in line with the company expectations and to take responsibility and accountability for personal performance.

· To attend monthly one to ones with your Team Leaders to understand and discuss individual performance in line with required KPI's and identify personal progression opportunities.

· To demonstrate an effective knowledge of our product to direct queries to the appropriate department.

· To act as point of contact for clients and customers, and uphold the values of the client at all time.

· To undertake additional tasks on an ad hoc basis as delegated by the Team Leader or Management Team.

· To play a full and constructive role in taking responsibility for own self development.

· To promote a positive and professional image of The Company to colleagues and others at all times by adhering to Company policy and procedures.

Benefits:

- Casual dress

- On-site parking

- Team Events

- Excellent reward system

At 1 Plus 1 Loans you will be working towards your Customer Service Practitioner Level 2 standard over the duration of the next 15 months

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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