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IT Azure Cloud Support Apprentice

Employer
QA Ltd
Location
OX2 0NR, Oxford
Salary
£15,000 per annum.
Closing date
14 Jul 2022

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Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Employer description: 

Could you get a business up and running with all the IT solutions it needs in just 8 days? Build out servers, telephone system, ticketing system, finance systems, and a fully operational help desk? It’s a big ask, but we pulled it off when we set up digitalphobia as a local IT support company in 2016. 

But setting up digitalphobia wasn’t just a case of needs must. After years working for IT companies both big and small, we felt that there was a better way of providing managed IT solutions. A way built on transparency, candour and trust. 

It’s why the first thing we build is relationships. We want to work with you, not for you. We want to fully understand how you work with IT now, and how you plan to use it in the future. We want to ensure you understand everything that’s going on, so you can make informed decisions. 

Overview: 

We are an Oxford-based MSP looking to expand our technical team and are recruiting for the role of IT Technical Support Apprentice, operating out of our Botley-based offices. 

As a core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services. 

Position: 

Level 3 - IT Azure Cloud Support Apprenticeship. 

Main Responsibilities:

  • Perform 1st line duties.
  • Communicate with our clients verbally (via telephone) and written (via emails/tickets).
  • Troubleshoot hardware and software issues remotely and in person (where required).
  • Maintain client expectations: provide regular updates on ticket statuses and outline expected response times.
  • Monitor and maintain the support email queue.
  • Create and update internal and client-facing documentation.
  • Perform daily reviews of backup statuses and other system-critical functions. 

What we are looking for: 

  • A high demonstratable standard of written and verbal communication.
  • A passion for IT.
  • A willingness to learn and proactively troubleshoot.
  • Excellent time keeping. 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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