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IT Junior Technician Apprentice

QA Ltd
OX29 4TH, Witney
£12,000 per annum.
Closing date
14 Jul 2022

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Employer description: 

Get Support is the perfect partner for the UK’s small and medium-sized businesses, providing every aspect of computer hardware and software support, and a great deal more.

With over 21 years of providing support to businesses, Get Support has a wealth of experience in providing IT Support to a full range of industry sectors. From Accountants to Cardboard Box Manufactures. From Pubs to Pharmaceuticals. From Estate Agents to Charities.  

Get Support is a fast-growing company strategically based in Oxfordshire, in the centre of England, and serving businesses across the UK. To our customers, we are their IT department, looking after all of their IT, Internet and Telecoms: one company, one call, one contact.


You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Purpose of the job: 

The Junior Project Implementation Technician ensures that orders are fulfilled and other provisioning tasks are aligned with client expectations and timescales, and that their operational Key Performance Indicators are met. 

The Project Implementation Technician is a hands-on position which will need fulfil and deploy client hardware such as Laptops, Desktops, Servers, Network equipment, etc. There will also be times where they will also need to troubleshoot, diagnose and resolves issues and assist contracted clients with questions and requests. 

Duties and responsibilities:

  • Providing efficient and effective customer service to end users and other stakeholders.
  • Prioritising and managing your workload to ensure client SLAs are met.
  • Manage order related tasks to ensure smooth and timely delivery.
  • Fulfil the day-to-day activities of the various inflight orders (e.g. setting up and configuring new equipment and systems).
  • Receive and handle queries from the Service Desk team in relation to order fulfilment tasks.
  • Ensure that customer service and communication with clients is a priority.
  • Answer client questions and arrange timely service from an external vendor when needed.
  • Working with third parties to install, configure, and roll out software.
  • Logging and managing incoming issues via our ITSM software.
  • Escalating more complex issues to Service Desk Team
  • Setup and deployment of new users, hardware, and software.
  • Working in accordance with company policies, procedures, and practices.
  • Documenting and updating records regarding supported networks and devices.
  • To attend training courses and sessions when required and learn about new technologies and skills pertinent to the Company. 

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable. 

Desired experience, skills and qualities: 

  • Customer service experience essential, especially via telephone / remote.
  • Experience with Microsoft operating systems (Windows 10/11)
  • Experience with Microsoft Office applications.
  • Experience working on a Service Desk within a Managed Service provider advantageous.
  • IT Troubleshooting experience also desirable but not essential.
  • Proactive and shows good initiative.
  • Responsible and takes ownership.
  • Personable and approachable.
  • Excellent communication skills including good written and verbal English.
  • Fast and keen learner.
  • Highly punctual and organised.
  • Teamwork and interpersonal skills. 
  • Organisation and prioritisation skills. 
  • Ambitious with a passion to succeed. 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Future prospects: 

Upon completion of the Apprenticeship, there is an opportunity to become a Full Time Employee of Get Support IT Services Ltd. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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