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IT Deskside Support Engineer Apprentice

QA Ltd
RG7 8NN, Reading
£10,200 per annum.
Closing date
14 Jul 2022

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Employer description: 

FDS is a wholly owned subsidiary of DXC Technology providing a vast range of services to DXC’s customers in 9 European countries. 

FDS specialises in identifying the customer’s specific needs and creating a cost effective robust solution to meet their requirements, ranging from field and fixed site delivery solutions through to technical services and application support.

FDS has an enviable reputation for delivering outstanding IT support services which we deliver through a committed, focused and well trained workforce. 


FDS has a number of exciting Apprentice opportunities within a number of our major accounts. 

As part of FDS apprentice programme, you will be enrolled on an Infrastructure level three Apprentice programme with the option of moving to higher level qualifications.

The FDS apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion. 

The successful candidate will be someone who can blend first rate customer service skills with hands on IT support.

Responsibilities will include:

  • Providing end user workplace support through a mixture of remote tools, telephone assistance and Deskside support.
  • Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLA’s.

What we are looking for:

Desired skills and qualities:

  • Enthusiastic with a genuine passion in solving IT issues
  • Empathetic to customer needs and requirements
  • Willing to learn and grow within FDS and our parent company DXC

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Hours of work:

Monday to Friday between 8:00am - 6:00pm, 

37.5 hrs per week. 


£10,200 per annum. 

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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