Established in 2003, Focus Group are proud to have grown into one of the UK’s leading independent providers of essential business technology.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 Apprenticeship.
The role is proactively managing and monitoring our customer backups and alerts and where required, resolving the issues with them. You will work through the monitoring platforms and action the critical alerts.
(You must have exceptional organisation skills, as you will be responsible for managing your own queue of tickets.)
- Be responsible for dealing with 2nd line support issues that come into the helpdesk via remote support or the telephone.
- Assist 1st support engineers with tickets they cannot resolve, escalating where need be.
- Provide cover for the telephones should all first line staff be on other calls.
What we are looking for:
Skills and Personal Qualities:
- Ideally worked on an IT Support Helpdesk previously, in a managed service environment.
- Excellent telephone and remote support skills.
- Excellent communication and organisation skills.
(Knowledge in any of these areas would be advantageous, but is not essential.)
- Experience with Mac OS X, Linux & Android
- Cloud knowledge: Sharepoint, Colocation, Azure.
- Experience in networking (firewalls, routers, switches, VPN, wireless)
- Experience with VLANs, Hyper V, VM Ware and other virtual technologies
- Experience with Cisco firewalls and switches.
- Experience with SQL, VOIP, SANS.
The entry requirements for this Cloud Network Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
There is the potential to gain a full-time role at the end of the apprenticeship.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.