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IT Support Apprentice

QA Apprenticeships
WF16 0PR, Heckmondwike
£12,000 per annum
Closing date
15 Jul 2022

View more

Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Who you’ll be working for:

Based in Heckmondwike, On IT is an exciting, fast-growing managed services organisation providing IT support, Cyber Security, and IT consultancy to a range of clients across the UK.

What’s in it for you:

In line with the organisation’s growth plans, we are looking to increase the level of resources in the Managed Services team and have a requirement for an IT Support Apprentice. Reporting to the Head of IT, the role will involve supporting and maintaining the IT systems for our managed service clients. The role provides an excellent opportunity to be exposed to new technologies as well as contributing to the ongoing development of the business.

The company offers excellent benefits including a relaxed office environment with fun but professional people and the opportunity to have paid driving lessons (depending on performance).

You will be responsible for:

  • Diagnosing IT problems and faults using tools such as Microsoft event viewer, task manager and command prompt
  • Entering all work as service tickets into ConnectWise
  • Managing and monitoring client backups and Windows updates
  • Installation and configuration of Software including Microsoft 365, Teams, SharePoint/OneDrive, Sophos, Bitdefender, Sage etc
  • Setting up and configuring various types of hardware, for example, laptops/desktops, Wi-Fi installations, IP phones, network switches and printers
  • Updating and creating knowledgebase documentation
  • You will use various forms of communication tools, e.g., telephone, email, RDP and ConnectWise
  • Participating in site visits to help resolve and fix any IT issues

Ideally, you will have the following skills:

  • Basic understanding of IT and troubleshooting skills
  • Knowledge of hardware and software installation
  • A good work ethic and customer service skills
  • A passion for IT, a hobbyist in your spare time
  • Have a general interest in wanting to learn more and build on your IT knowledge
  • Basic understanding of Microsoft Windows and software/hardware installs

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

40 hours per week, Monday to Friday 9am - 5pm

Future prospects:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road
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