This job has expired

Customer & Client Support Apprentice

Kent Training & Apprenticeships
Whitstable, Kent
Up to £14,000 per annum
Closing date
17 Jul 2022

View more

Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
You need to sign in or create an account to save a job.

Employer Description

Spiller Brooks Estate Agents is a truly independent estate agency business. Established in July 2012 the emphasis remains on providing high quality services and support to our clients in everything we do.

We specialise in residential sales and have a team at hand to ensure the best possible service at all times. Our clients enjoy a direct relationship with us in all matters related to the property market, guaranteeing greater results and a positive sales experience.


Description of Vacancy

This is a varied and busy role. Tasks will include – but are not limited to – the following:

Dealing with initial enquiries and providing elements of service delivery to a range of customers including buyers, vendors, property support agencies and the general public.

Personally managing a portfolio of vendors – keeping in regular contact with them regarding the progress of their sale and helping resolve any queries or concerns.

Registering interested buyers onto our database.

General reception duties, including meeting and greeting visitors.

General administration duties, including photocopying and filing.

Future Prospects:

Potential for permanent employment for the right candidate.

Opportunity to progress to higher level apprenticeships.

Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.

Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.



Proposed salary:

Age 16-17 years: £12000 pa

(£230 per week, £5.75 per hour)

Age 18 & above: £14000 pa

(£268.40 per week, £6.71 per hour)

Although it is not essential to use a car for work purposes, a car parking permit will be provided for car owning apprentices for daily home to work travel needs.



40 working hours per week:

Monday to Friday

0845 – 1715

30 mins lunch

Working week subject to review and revision (may include rostered Saturday working)

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


Skills Required

The successful applicant should have good communication skills – both verbally and in writing – and be comfortable with using the telephone.


Personal Qualities

  • Good Team Player
  • Approachable
  • Good attention to detail and attentive listener


Qualifications Required

Minimum grade C / 4 in English / Maths GCSE (or equivalent)


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert