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IT Consultant Apprentice @ SIGMA OFFICE LTD

Employer
Key Training
Location
SG7 5PJ, Baldock
Salary
£13,000 per year
Closing date
17 Jul 2022

View more

Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Job Details

As an apprentice ICT Support Technician you will be  trained to provide a high standard of first line support to clients both commercial and domestic. You will assist with hardware and software issues  using our in house workbench, telephone support, our remote management system or by site visit.

You will be trained to:

  • To provide 1st line technical support; answering support queries via phone and remote management software
  • To maintain a high degree of customer service for all support queries
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of computer equipment by providing necessary training and advice
  • Escalate more complex technical issues to a senior ICT Consultant
  • To be alert to opportunities to develop the client base

Training to be provided

  • IT Solutions Technician Level 3
  • In house training to be provided by the employer
  • Functional skills in maths and English to be provided by the training provider

Future prospects

  • Progression on completion of the Apprenticeship programme

Desired skills and personal qualities

  • Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working

Qualifications

  • GCSE or equivalent Maths and English (Grade 4/C) desirable

Working week

  • Monday - Friday, 9am - 5pm

Expected duration

  • 18 Months

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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