Skip to main content

This job has expired

IT Technician Apprentice

Employer
Lifetime Training
Location
Portsmouth
Salary
£192.40 - 192.40 per week
Closing date
20 Jul 2022

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
18-24 months

Job Details

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

The company is a highly commended, award winning IT support company offering multi-layered protection and security. On completion of your apprenticeship there is the potential to move into a more senior role and continue in your own personal development through the companies CPD pathway.

Job Role

We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Technician Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team

- Learning how to provide technical support

- Assisting in customer projects and support activities as skills allow

- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship

- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients

- Learning how to handle telephone support calls as well as incoming helpdesk emails

- Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts

- Manage the support ticket queue

- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary

- Support all Microsoft systems within the company product line and update as required

- Run daily back-ups when required

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Company info
Website
Telephone
0333 014 3669

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert