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Customer Service Apprentice

Employer
NHS England Apprenticeships
Location
Sheffield
Salary
Competitive salary
Closing date
30 Jun 2022

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Job Details

Job summary

Customer Service Apprentice opportunity - we are looking for an enthusiastic and motivated individual who is interested in a customer service role within the NHS. You will gain invaluable experience being part of busy and dynamic administration team supporting a multi-disciplinary team to deliver a service of excellence to its users. You will gain and develop a range of customer service skills within the demanding environment of one of the seven highly specialist Gender Identity Service providers in England.

The Sheffield Gender Identity Clinic (GIC) at Porterbrook is a service for people with concerns about their gender identity. People who attend the service may be seeking a range of treatment options including psychosocial transitional support and/or medical treatment to alleviate gender identity distress. The Sheffield GIC is a nationally commissioned multidisciplinary team, comprised of medical and nursing staff and a range of allied health professionals.

Main duties of the job

This role will work as part of a team to deliver an effective and efficient friendly service to all patients and visitors. Additionally, the roles will provide administrative support to the service as directed by senior colleagues.

There is an expectation that Apprentices will work for one department, to ensure they are able to attain the required level of units to achieve the intermediate Customer Service Practitioner Apprenticeship (Level 2).

Apprenticeship Programme Requirements: You are aged 16+ Have lived within the EU/EEA for 3 or more years You must not be in any form of formal government funded education GCSE grades A-D (9 3) in English and Maths or equivalent

You will be employed on a 15-month fixed term contract employed as an apprentice working 37.5 hours per week.

As an employee we will help to support you in obtaining an approved apprenticeship standard. We will be committed to ensuring that a structured plan is in place to support and enable you to take 20% of your working hours away from your general duties per week to complete the program

Develop and expand knowledge and skills as required in line with trust / service / profession development.

Participate in Performance Development Appraisal.

About us

We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.

What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds, and all have expertise and stories to share.

It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of

If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.

We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.

Job description

Job responsibilities

Demonstrate the Trusts agreed behaviours and values within the team.

Establish and maintain effective relationship with colleagues and other departments.

Ensure that processes are carried out in accordance with documented procedures, protocols, schedules, and deadlines.

Provide general clerical and administrative support across a range of duties.

Work on reception meeting and greeting patients and visitors.

Safe use of office equipment e.g., photocopier, scanner, and computers.

Resolve routine queries and enquires from clients, managers, and employees.

Assist colleagues in preparation for meetings and training.

Answer telephone enquiries, recording accurate messages accordingly.

Help maintain effective and efficient office systems.

Maintain confidentially in all aspects of work.

Assist with the preparation of set up meetings, setting rooms, equipment and material as required.

To provide appropriate reception duties for the department.

Throughout the training period the post holder will be expected to complete all educational and training as required.

Undertake any other reasonable general/clerical duties commensurate with this role

Maintain accurate levels of all stationery and stock.

Person Specification

Training and Qualification

Essential

  • GCSE grades A-D (9 3) in English and Maths or equivalent


Desirable

  • GCSE grades A-D (9 3) in English and Maths or equivalent


Experience

Essential

  • Experience gained in a similar role or as a volunteer


Desirable

  • Experience in a similar role or as a volunteer


Knowledge and Skills

Essential

  • Updating MS Office software e.g. Excel spreadsheets, Word, Outlook.


Desirable

  • Updating MS Office software e.g. Excel spreadsheets, Word, Outlook.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Porterbrook Clinic - Michael Carlisle Centre

75 Osborne Road

Sheffield

S11 9BF

Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)

Company

Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

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The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

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