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Software Tester - Application Assistant Apprentice

Employer
Lewis Silkin Llp
Location
5, Chancery Lane, London, EC4A 1BL
Salary
£21,000.00 annually
Closing date
6 Jul 2022

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Specialism
Engineering
Sector
Technology
Role Type
Apprenticeship, Higher
Start Date
August
Duration
Permanent
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Description:
The Application Assistant role will work across the whole team on various tasks, projects and regular processes as required but will work directly with our Application Analyst to upkeep our application suite and hardware support.

This varied role will require flexibility, quick learning, creativity self-motivation and the ability to work unsupervised, some IT business experience is preferred, however, an interest in IT technologies, an inquisitive nature and customer service skills are required to enhance and develop this role.

The Firm:
Lewis Silkin works with leading businesses to protect and enhance their most important assets — their ideas, their people and their future. We call it: Ideas. People. Possibilities.

A law firm with offices in London, Oxford, Cardiff, Dublin, Belfast and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients'— and a focus on creative, tech and innovative businesses.

Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our 'I-CUE'). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity, ensuring people are able to bring their full selves to work.

Responsibilities:
  • Assisting with implementing, testing and integrating applications
  • Assisting with testing and performing routine system upgrades
  • The creation of new joiners in a timely manner including testing access to enhance the on-boarding process
  • Responsible for processing leavers and ensuring access to systems is proactively managed
  • Assisting helpdesk with overflow work from our helpdesk ticketing system where required for the smooth delivery of the service
  • Assisting the team in hardware and software upgrades and rollouts often out of hours or at weekends
  • Managing the hardware asset log


Requirements and prospects

Desired skills

  • Desire to learn and develop a career in testing and QA
  • A proven interest in tech
  • Proficient in Microsoft Office and Windows technologies
  • Ability to troubleshoot common hardware/software issues
  • Ability to meet deadlines and adjust to changing priorities
  • Ability to quickly gain new skills and knowledge when faced with new challenges
  • Attention to detail is key in this role for the smooth running of the service
  • Excellent verbal and written communication skills
  • Open to asking questions and obtaining information in order to deliver the responsibilities of the role
  • Working as part of a team to assist in delivering the IT service
  • Willing to work out of hours when required and at short notice


Personal qualities

  • Passionate about technology
  • Eagerness to learn new technologies and processes
  • Ability to build good working relationships


Desired qualifications

  • Minimum: 7 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language
  • Desirable: 3 A Levels at grades A*-C (or equivalent) in any subject but preferably one in a numerical or computing subject (e.g. maths, science, Computer Science etc.)
  • Applications will also be considered from graduates looking for an apprenticeship route to a tech career


Future prospects

Permanent employment and future career development.
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