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Business Administrator Apprenticeship

Virgin Media
Reading, Berkshire
Closing date
25 Jul 2022

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Technology, Telecommunications
Role Type
Start Date
12-18 months
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Job Details

Business Administrator Apprentices are the hard workers behind the scenes, making sure our processes and projects run smoothly. Working in our Risk & Compliance, Connectivity Engineering & Delivery, or Demand Management & PMO team, you’ll be surrounded by professionals who are willing to help you build a successful career.

 Our Risk & Compliance team are responsible for ensuring our business conducts processes in line with laws and regulations, and professional and international standards. They manage risks in the risk register by working with stakeholders to reduce likelihood and impact to the business.

Our Connectivity Engineering & Delivery team are there to look after all the network and connectivity orders from throughout the business, supporting projects by leading orders through a set process with the administration team to progress them through to completion.

 The Demand Management & PMO team handle demand from the Network Strategy & Engineering Division. They need to work closely with other members of the team to rollout projects across the business, improving and advancing customer interactions. All this is done using specialist management tools.

Build skills for the future

In this apprenticeship, you will take care of a range of queries and projects. By the end of the scheme, you will have gained the experience and skills needed to deal with any project, problem or process. Tasks that you could take on might include:

  • Running localised improvement projects with help from the wider team to assist the Virgin Media team
  • Ordering connectivity products for delivery managers, which will be used to widen and update our existing network
  •  Reviewing processes, alongside partners, to see how they interconnect in order to produce an operating model that ensures our business is risk-free.

What we look for

To succeed in this role, you should be confident and keen to push yourself to the limit when it comes to your learning. Working in a fully flexible team means the majority of your work will be based from home however, you may be required to travel to office locations regularly. Other qualities we’re looking for include:

  • Independence
  • Willing to try new things
  • Great communicator
  • Problem solver

We’re 100% committed to having a workforce that represents every part of our society, so we’re keen to hear from candidates of all backgrounds and circumstances. The only barrier to applying would be if you didn’t have the right to work in the UK and were unable to obtain it without our support.

What’s in it for you

Throughout the scheme, you'll study towards a Level 3 Business Administrator apprenticeship, which is secured by a final assessment. While you study towards this qualification, we’ll offer you a starting salary of £19,000 with multiple opportunities for you to grow that. Plus, you’ll be able to enjoy our amazing benefits, including:

  • 25 days holiday
  • Your birthday off every year
  • Employee discounts on mobile, broadband and TV services

...and loads more!

What is involved with studying for an apprenticeship?

Your apprenticeship is made up of learning on the job, but also gaining the academic skills to put into practice in your day-to-day job.  As a result, you'll complete the apprenticeship as part of a structured learning programme alongside working in the role. The learning programme is made up of a suite of modules and milestones and you’ll be required to evidence your work against these modules via tasks and assignments. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam. Once you have completed your modules and milestones, you’ll then move to your End Point Assessment (EPA) which is typically made up of an interview and a project. Once you pass this stage, you will receive your apprenticeship qualification with us.

Virgin Media and O2 have joined forces 

Virgin Media and O2 joined forces combining the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely available broadband speeds. We’re the corporate brand of a 50:50 joint venture between Liberty Global and Telefónica SA and are now one of the UK’s largest businesses. 

We have exciting times ahead, and it’s a brilliant time to join us.

Apprenticeship: Level 3 Business Administrator
Duration: 16 months

Start Date: September 2022

Locations: Reading
Requirements: 5 GCSES Level 9-4 including Maths and English, or a Level 2 Apprenticeship or equivalent
Salary: Starting salary of £19,000, with an increase to £22,000 after 12 months. Final salaries can be in the region of £23,000-£25,000 + amazing benefits


Our business might have first burst into life in 2007, but our history is the history of phone, TV and internet in the UK. Why? Simple. Because we’re its future. Our culture is led by ideas and pioneers, challenge and creativity, and diversity and opportunity – it’s about always looking forward and the truth is we’re just getting warmed up.

Our network may be the biggest in the UK and Europe, unrivalled for its power and speed. But we’re not resting. We’re investing. In the network and our people. We plan to invest an additional £40 million over the next three years to refurbish key sites and acquire new alternative sites for our people.

Right now, our combination of voice, broadband and video products, combined with TiVo, sets the standard in homes across the nation. The future is all about going beyond the home, and beyond the norm. We’re going to explode the possibilities – giving people the communication, entertainment and connectivity they want, whenever and wherever they want it.

Virgin Media is building connections that really matter.  If it matter to our clients, then it really matters to us.

We’ve got a very different way of looking at the world, and it shows in what we're like as a place to work. It’s not a nine-to-five, clock in and tune out sort of place. And there’s no corporate mask to put on at the door – you can just be yourself. So, you'll be joining a bunch of people who are naturally adventurous, inventive and never stop questioning to make sure we aren’t missing a trick. 

As part of our varied apprenticeship schemes, we’re committed to helping talented people move onwards and upwards through our business. All of our schemes are designed to give you the knowledge, skills, experience and exposure you need to progress and develop a rewarding Virgin Media career.

When you’re part of the Virgin Media family you can trust us to do the right thing by you. So we go all-out to be a great place to work – and we offer some pretty impressive benefits too. Join us, and in return, you’ll get brilliant training and loads of mentoring to help you blaze a trail through our business. We promise you’ll have more than a little fun along the way!

Find Us
01635 888350
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