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Customer Service Apprentice

Employer
Lifetime Training
Location
London
Salary
£15k per year
Closing date
28 Jul 2022

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Specialism
Sales / Customer Service
Sector
Retail
Role Type
Apprenticeship, Intermediate
Start Date
Immediate
Duration
12-18 months
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Job Details

At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay.

Are you friendly and engaging with excellent attention to detail? As an Apprentice Business Developer you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the Depot.

Key Accountabilities & Responsibilities:

- Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads.

- Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements.

- Focus on effective customer account management, aiming to increase the company's customer base and develop long term collaborative relationships within the building trade.

- Maintain up to date product and industry knowledge.

- Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers.

- Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool.

- Develop long term collaborative relationships with customers

- Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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