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Customer Service Apprentice

Solent NHS Trust
Competitive salary
Closing date
4 Jul 2022

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We are looking for an enthusiastic, flexible and self-motivated Apprentice Administrator for our 0-19 Business Support team in Portsmouth. This is on a fixed-term 15-month contract, during which time you will be required to attend classes at Chichester college either in person or online, to obtain a Level 2 Customer Service Apprenticeship.

The hours are 37.5 per week including college attendance, worked Monday - Friday between 08.30-17.00. The role is based at Civic Offices, Portsmouth, although the ability to travel to other sites if necessary is desirable. Free parking is currently available.

The successful candidate must possess excellent verbal and written communication skills together with IT skills. The ability to work to tight deadlines and with close attention to detail is also an essential requirement of this post. You will need to be a resourceful and organised and capable of delivering high quality administrative support.

You will have a caring and courteous manner and enjoy working with and meeting people. You will also need to be able to work unsupervised and display initiative, whilst working autonomously or as part of a team. You will be working within the 0-19 service, in liaison with clinicians, outside agencies and families. Duties may include referrals, reports, uploading onto the clinical system, SystmOne, as well as other administrative tasks such as filing, answering the phone and photocopying.

Our priority is finding the right type of person who shares our values of patients first, working together and always improving; someone with the ability and attitude to grow and develop in the Trust as a valued member of our team.

For more information, please contact Ruth Denford on 07795 151280 or email

We will contact you via NHS Jobs if you are shortlisted for interview.Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders. Please be advised that we may choose to close adverts early should we receive a high number of applications.

Our shared values support the development of a strong working culture. They breathe life into our organisation - guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.
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