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Business Support Apprentice

The Tess Group
NN4 7BF, Northampton
£ 10,004.80
Closing date
30 Jul 2022

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Role Type
Start Date
12-18 months
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Business Support Apprentice


The Business Support Apprentice will take on a Customer service level 3 apprenticeship. They will also help our business support team with a variety of tasks including recruitment & resourcing, calling learners, monitoring our enrolment systems, and much more.

Annual wage


Working week

Monday to Friday 8:30am - 16:30pm

Total hours per week: 40 hours a week

What will the apprentice be doing?

Job duties and responsibilities:

  • Resourcing: assist the team by conducting screening calls for candidates.
  • Outbound sales call to potential clients and deal with incoming inquiries.
  • Monitor the BKSB learning platform for learner assessment updates & communicate with clients.
  • Set up remote learning access for learners and email log-in details/instructions.
  • Conduct learner calls to check online platform access and progress.
  • OneFile reporting to share MI with the senior team
    Monitor Jotform - converting enrolment forms and marking short maths and English assessments & uploading them to our database.
  • Basic filing away of forms and learner packs
    Helping to enroll the unemployed learners in courses
  • SRF system administration - selecting course dates, inputting data onto tracker, ensuring all courses are running smoothly and on time, confirming interviews.

The successful candidate will have the following:

  • Working knowledge of relevant systems, equipment, processes, and procedures.
  • Competent in a range of IT systems and software
  • Ability to work with others to achieve objectives and provide excellent customer service.
  • Ability to communicate clearly orally and in writing
    Accuracy and ability to prioritize and organize own workload
  • Be comfortable engaging with a variety of customers, learners, or employers, over the phone to support organizational communications.

What training will the apprentice take and what qualification will the apprentice get at the end?

This is a full-time apprenticeship where every month you will have a visit with a trainer to help and coach you through your apprenticeship whilst gaining experience within your employment.

By the end of the apprenticeship, you will achieve the Customer service L3 qualification and my also be offered a full-time role after completion.

What is the expected career progression after this apprenticeship?

In the future, we will help to guide you with new opportunities and the chance to progress on to a higher-level apprenticeship or qualification.

Requirements and prospects

Desired skills and personal qualities

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem-solving skills
  • Team working
  • Initiative
  • Patience


  • Other Preferred Maths / English (Grade 4) desirable

About the employer

The Tess Group are an Award Winning Learning Provider based in Northampton but work Nationally and Internationally. The business are keen to develop their online learning presence and their marketing side of the business. The business is over ten years old and has thrived due to its fun yet hard working vibrancy.



Training provider


Apprenticeship standard

Customer service specialist
Level 3 (A level)

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