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Apprentice Service Administrator

Babcock Training
Stoke-on-Trent, Staffordshire
Closing date
5 Jul 2022

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Sales / Customer Service
Role Type
Start Date
12-18 months
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Employer description  

Lookers is one of the top three motor vehicle retailers in the UK, with our HO based in Manchester. Lookers represent 32 vehicle manufacturers, selling a huge range of car types at 150 franchised dealerships. We also operate a number of used car trade centres and service centres from hundreds of locations throughout the UK.

Mercedes-Benz centre is situated in Stoke selling around 2,300 approved new and used cars per year, it also services and maintains more than 2,000 cars per year too. Our centre employees dedicated staff covering all aspects of sales, service, parts, admin, accounts and reception.

Job description  

We have a vacancy for an Apprentice Service Administrator to join our dynamic team to work in our very busy administration department at our Stoke Mercedes-Benz centre.

The day to day job role will cover all aspects of administration to include; 

Daily banking

Creating & amending customer details & vehicle records

Daily reporting extracts then emailing to senior management team

Entering, extracting and co ordinating various Mercedes-Benz online portals

Working alone side the management team across the division for updates

Data cleansing

Daily post – stationary ordering

Training on Kerridge – CRM ( Customer Relationship Management ) and DMS systems

  • To comply with the Health & Safety policy and good practices
  • To promote safe working practices
  • To participate in regular staff meetings/events and training
  • To adhere to the company's policies and procedures

As an apprentice you will be included on a L3 Business Administrator Apprenticeship standard with Babcock Training. This will involve one to one training with a Regional Trainer who will meet with you on a regular basis.

Whilst on the apprenticeship you will be entitled to an NUS card

Future Prospects  

This is a temporary role (for at least the duration of the apprenticeship) with an offer of a full time service advisor role, following successful completion of the apprenticeship.

Skills required  

• Excellent organisational skills,
• Great communicator
• Team worker
• Excellent telephone manner and customer handling skills.
• IT literate

Qualifications required  

GCSE Grade 4/C or above (or equivalent) English and maths is preferred.

Personal qualities  

• Friendly
• Sociable
• Attention to detail
• Professional smart appearance
• Good time keeper
• Calm under pressure
• Willingness to learn
• Personal responsibility and resilience

Things to consider  

Apprenticeship standards L3 Business Administrator

Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

The Apprenticeship National Minimum Wage guide (ANMW):

This vacancy may close earlier than the dates advertised so please apply early to avoid disappointment.

Application instructions  

For further information on this vacancy and to apply please click ‘apply’. At this point you will enter the Babcock Training website where you can review the job vacancy in more detail and apply. Please complete the application form. You will then be contacted by a recruiter and your details will be sent to the employer. Any enquiries please contact Karen Rotheram 01704332144.

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