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Graduate Customer Support Analyst

Employer
Confidential
Location
Derby
Salary
24000.00 - 24000.00 GBP Annual
Closing date
28 Jul 2022
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Graduate Customer Support Analyst
Derby (DE65)
Initially office based (Hybrid options available)
Circa GBP24,000

Our client is a fast-growing software business, that has won several industry awards. They are well known in their sector and are growing year on year at an excellent rate. We are currently supporting this business with the recruitment of two Graduate Customer Support roles.

As a Graduate Customer Support Analyst, your role will vary from customer support, data analysis and project support. The company offers a structured support and training programme, coupled with early responsibility for recent graduates.

Once trained you will you will often be the first point of contact for their key clients, supporting them with their queries and giving advice on how to utilise their software products. This could include; problem-solving, data input, helping with the configuration of systems, analysis, and working closely with the wider business on a wide variety of client projects.

As you progress in the role, you may have the opportunity to move into positions with more responsibility, making this the ideal start to your career.

For this Graduate role you will need:

A minimum 2.2 Undergraduate degree
Great problem-solving ability
Works well in a team and is motivated to learn and develop further
Great customer service and communications skills
A desire to join the tech/software industry
Our client values their people, and as such, they provide you with the following benefits:

25 days+ annual leave plus Public Bank Holidays
An extra day off on your birthday
Active social calendar
Contributory government-backed pension scheme
4 x salary death in service benefit
Income protection scheme for long-term illness
Private health care benefit
Employee Assistance Programme
Dental and optical cash back
Monthly 121s, annual reviews and ongoing training and support to succeed
Hybrid/flexible working opportunities in a brand-new office environment
Free onsite parking with EV charging points
This is a fantastic opportunity to join a growing software business and be part of a company that genuinely cares about, progresses and values its staff.

Please feel free to apply or alternatively send your CV to James at (url removed)
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