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Apprentice Sales Support Administrator

Babcock Training
Reading, Berkshire
Closing date
17 Jul 2022

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Business / Management
Retail, Technology
Role Type
Start Date
12-18 months
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Employer description  

Redstor is disrupting the world of data management with pioneering technology, which provides visibility and streamed, on-demand access to all your data, wherever it is stored. Backup and recovery, archiving, disaster recovery, search and insight, and data migration can now all be managed through a single control centre, on any device.
Trusted by more than 40,000 global customers across all industries, Redstor uses proven, leading technology to help you discover, analyse, control, and protect your critical data – and it’s making downtime a thing of the past.

Job description  

Developed specifically for the cloud, Redstor protects data, applications, systems and organisation productivity against loss, theft and downtime without the need for any local hardware, simplifying and accelerating roll-out and delivering infinite scalability and cost predictability.

Due to continued growth we have a vacancy for an Apprentice Sales Support Administrator to join our dynamic team to work in our very busy administration department. 

Once trained - daily duties will include;

• Acting as the first point of contact for incoming queries from new or prospective customers, dealing with administrative queries or referring onward as required.
• Providing support in ensuring end to end sales procedures are implemented and maintained, including support during the pre-sales and after-sales processes.
• Ensuring the CRM system is kept up to date with details of new leads, sales opportunities, monitoring customer accounts and assisting the sales team in managing their sales pipeline via CRM.
• Processing orders, issuing quotes and estimates, issuing invoices; ensuring accuracy and consistency.
• Issuing contracts to new customers, sending out bespoke welcome packs and other related documentation, collecting information as required to ensure services sold to customers can be set up and activated.
• Co-ordinating internal activities related to the selling process such as ensuring new accounts are set up, monthly billings are put in place etc.
• Liaising with customers, primarily via email and telephone on a range of matters, providing support for the sales process, particularly with regards to ordering and invoicing.
• Arrange customer meetings for sales reps.
• To assist with projects involving process improvements around the sales support function and data clean-ups
• Other ad-hoc duties such as booking travel arrangements and ordering office supplies

Other responsibilities;

  • To comply with the Health & Safety policy and good practices
  • To promote safe working practices
  • To participate in regular staff meetings/events and training
  • To adhere to the company's policies and procedures

As an apprentice you will be included on a L3 Business Administrator Apprenticeship standard with Babcock Training. This will involve one to one training with a Regional Trainer who will meet with you on a regular basis.

Whilst on the apprenticeship you will be entitled to an NUS card


Future Prospects  

This vacancy is for a permanent role (for at least the duration of the apprenticeship) with the possibility of a permanent contract in Sales Support at the end of your apprenticeship (if completed successfully and a vacancy is available)

Skills required  

• Excellent customer service skills/abilities
• Excellent communication skills, both written and oral with the ability to communicate with a
range of audiences
• Proactive approach and eager to learn
• High level of accuracy and attention to detail
• Strong organisational skills
• Proficient IT user, with good skills in Word, Excel and Outlook
• An ability to work under pressure and to deadlines
• An ability to work independently and as a team

Qualifications required  

GCSES Maths/ English Grade 4/C or equivalent is desired.

Personal qualities  

• Highly collaborative and transparent team player
• Passionate, curious, and self-driven
• Hungry for market knowledge
• Exhibit strong attention to detail and analytical skills
• Ability to be upfront, honest, and accountable

Things to consider  

Annual starting salary £12,000. This may be reviewed depending on previous experience, and will be discussed at interview
(37.5 hours working hours per week plus 1 hour per day lunch hour unpaid)

Apprenticeship standards L3 Business Administrator

Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

This vacancy may close earlier than the dates advertised if sufficient applications are received so please apply early to avoid disappointment.

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