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Road Logistics Sales Apprentice

Employer
Kuehne+Nagel
Location
8 Knights Park Road, Basingstoke, RG21 6XE
Salary
£15,500.00 annually
Closing date
8 Jul 2022

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What will the apprentice be doing?

We are currently recruiting motivated and enthusiastic individuals to join our hugely successful international road logistics team in Basingstoke as Sales apprentices. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you forge a career in sales.

Your Role
As part of our Road Sales team, you'll be liaising with all relevant parties to ensure that our customer expectations are met/exceeded during the movement of their goods across Europe. You'll be in communication with various people and using IT systems to process requirements from customers and overseas agents. It's a varied role, and your training will equip you to be involved in problem-solving, finance tracking and supporting the account managers with their day-to-day duties.

Your Responsibilities
Our Road Logistics Sales Apprenticeship is a 2-year programme, combining practical on-the-job training with study towards the Level 2 Customer Service certificate followed by the Level 4 Sales Executive apprenticeship. You will work within a successful Sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Your apprenticeship will include:
Face to face workshops1:1 meeting with your tutor every month
On the job training enables you to practice the skills you are learning.
In the first part of your apprenticeship, you will focus on getting to grips with delivering excellent customer service, and in the second part, you will build on this foundation to develop specialist Sales skills - you may even be given your Customer Service or Sales Account to manage! Beyond this, there is an opportunity for successful apprentices to secure a full-time position and promotion into a Freight Account Manager role and achieve bonuses and pay rises connected to the apprenticeship programme.
You'll be learning how to:
  • Efficiently process bookings from clients and overseas agents onto the system.
  • Provide operational support for the Freight Account Managers when required.
  • Liaise with all relevant parties throughout the shipment to organise the movement of goods.
  • Deal with any issues that may arise during a shipment and ensure the client and Freight Account Manager is updated.
  • Process sales and purchase invoices of the branch.
  • When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department to ensure customer service, internal or external, is continually maintained.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner

Level 4 Sales Executive

What is the expected career progression after this apprenticeship?

You will have the opportunity to receive pay raises and bonuses during your apprenticeship but, beyond this, Freight Account Managers also have the potential to receive a Company Car and gain access to an attractive performance related bonus scheme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Resilience, Strong personality, A drive for success, A willingness to learn, Supportive of the business

Qualifications

GCSE or equivalent Maths and English (Grade A*-C/9-3 in English and maths) Desired

Things to consider

On successful completion of the apprenticeship, there is the opportunity to secure a full-time role within the Overland Sales Team. After gaining your qualifications and learning how to be an effective member of the team, successful apprentices are expected to be ready for promotion into a Freight Account Manager role.
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