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NHS Customer Service Apprentice - Administrative Assistant

Lifetime Training
£10,689 per year
Closing date
14 Jul 2022

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

As an apprentices with the NHS, you will be working in the Cavell Centre, Edith Cavell Healthcare Campus, Bretton Gate, Bretton, Peterborough, PE3 9GZ in the Main Reception area which is part of the Adult North Admin Hub for Cambridgeshire and Peterborough NHS Foundation Trust.

Key Responsibilities:

- Providing excellent reception services, photocopying, typing, scanning and uploading, franking post.

- Accurately input and retrieve data on relevant electronic systems, in a timely manner in line with standard operating procedures.

- Ensure good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone, convey messages and transfer calls as necessary while maintaining confidentiality at all times.

You will also be undertaking a range of clerical duties including, delivering high quality reception services, providing excellent customer care to all visitors to the Cavell Centre, answering telephone calls, photocopying, accurately inputting and retrieving data on relevant electronic systems, conveying messages, booking rooms and typing letters and reports.

Our clinical teams deliver many NHS services not only via inpatient and primary care settings but also within the community. These services include Children, Adult and Older Peoples Mental Health, Forensic and Specialist Mental Health, Learning Disability, Primary Care and Liaison Psychiatry, Substance Misuse. Social care, Research and Development.

At the Cambridgeshire and Peterborough NHS Foundation Trust, you will be working towards the NHS Customer Service Practitioner Level 2 Apprenticeship over the course of 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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