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Digital Administration Support Apprentice

Welsh Government
Cardiff and Vale University Health Board University Hospital Of Wales Healthcare Nhs Trust Heath CF14 4XW
£15,619 per year
Closing date
14 Jul 2022

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


Your role will provide digital and administration support to the Feedback Manager, which will include processing patient feedback information and running regular reports from the Civica System, you will be liaising with other staff members across the UHB collating and distributing feedback tools relevant to each project. You will be required to use the department's computer database, acting as a contact for feedback enquiries, in person and by phone, taking messages and redirecting them to the appropriate member of staff within Patient Experience, the role also includes other general administration duties as and when required.

Additional information

To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Application Support Level 2.

This qualification consists of:

• Level 2 Diploma in Digital Application Support (QCF)
• Essential Skills - Application of Number (AON) Level 1
• Essential Skills - Communication Level 1
• Essential Skills - Digital Literacy Level 2
• Foundation Apprenticeship in Digital Application Support



Working knowledge of Microsoft IT Packages
Work Experience
Good communication skills
Ability to work as part of a team
Self-motivated and enthusiastic
Flexibility regarding shift pattern


GCSE's X 5 Grades (A-C) including Maths & English


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Associated Community Training Ltd

Level 2 Diploma Digital Application Support Administration

About the employer

Cardiff and Vale University Health Board University Hospital Of Wales Healthcare Nhs Trust

CF14 4XW

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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