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Customer Services Apprenticeship

The Tess Group
BS2 0QS, Bristol
Closing date
13 Aug 2022

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Role Type
Start Date
12-18 months
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City Sprint

Customer Services Apprenticeship.


As a Customer Services Apprentice, you will be dealing primarily with people is a varied, exciting, and sometimes challenging day job. So, this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head-on, and enjoy that great feeling when they resolve it!

Working week 42.5 hours a week ( Mon to Fri 9 - 5:30) Total hours per week: 42.5

Weekly wage: £12,675.00

A successful Customer Services Apprentice will ensure our customers get the best experience when dealing with
us, we need our Customer Services Apprentice to be compassionate and able to empathize with our (and if all
goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.

-Always manage all direct communications relating to designated driver workload courteously and efficiently in line with Network Utilisation rules.

-Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments.

- A good understanding of what good customer service looks like.

-Ensures all in-house systems are updated accurately and in a timely manner by program CityTrak and X-Despatch 3.

-Learn our internal policies and procedures, including any complaints processes and customer policies that are relevant to the role.

-Learn CitySprint’s systems, equipment, and technology to meet the needs of your customers.

-Excellent verbal and written communication.

-Pleasant and friendly telephone manner at all times with both internal and external customers.

-Excellent organizational and prioritization skills and the ability to work effectively in a fast-paced environment.

-The ability to act on your own initiative without constant supervision.

-Excellent punctuality and attendance.

-Ensures all paperwork and systems are maintained efficiently and accurately and in line with business requirements.

-Supports site housekeeping in line with Health and Safety requirements.

-Proactively supports site housekeeping in line with Health and Safety requirements.

-Understand business patterns and proactively contributes to planning for success in peak periods.

-Work well as part of a team, be open-minded towards the ideas and views of others, contribute to & welcome feedback, support in building team spirit, and enable others to succeed.

-Tackle issues quickly and effectively

-Treat people with respect under all circumstances.

-Able to communicate professionally and clearly to clients and suppliers.

-Develop a solid understanding of who CitySprint’s customers are.

-Become knowledgeable in all the services we can offer.

-Understand the different needs and priorities of your customers and the best way to manage their expectations, recognize and know how to adapt style to be highly effective.

-Understand CitySprint’s values and how they link to our service culture.

Desired skills

-Competence in the use of Microsoft Office products and excellent computer skills.

-Previous experience in an Operational or Customer Service environment.

-Working knowledge of inhouse systems e.g. CityTrak and X- Despatch 3.

Personal qualities

-Communication skills

-Organization skills

-Problem-solving skills

-Analytical skills


Desired qualifications

-GCSEs or equivalent.

Future prospects

-Funded Training to develop your skills

-The opportunity to progress your career within the business

About the employer

City Sprint

CitySprint is a nationwide same-day courier with a local, personal feel. Fast, super-responsive, and adaptive to your exact challenges and priorities. In short, an extension of your business. Whatever your sector, we’re ready to streamline the delivery process, help you to get things done safely and efficiently, and grow. From healthcare to high tech, manufacturing to publishing, CitySprint puts customers at the heart of everything we do.

Training provider 

The Tess Group

  • Advanced Business Administrator Standard
  • Training will be provided by The Tess Group 

Apprenticeship standard

Customer service practitioner

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