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IT Support Technician Apprentice

QA Apprenticeships
HU3 5LL, Kingston upon Hull
£12,000 per annum.
Closing date
18 Aug 2022

View more

Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Employer description:

Established in 2000, Ability IT is a leading player in business-to-business IT Support and Telecoms across our region and beyond. We have built up a vast client list ranging from SMEs through to large corporates and we deliver a highly recommended service.

Our clients trust us and consider us to be part of their own organisation as their IT department, responsible for every aspect of IT within their company. We help you to concentrate on what’s important; growing your business. We treat all our customers with mutual respect and provide the professional and friendly service you deserve.


You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

What’s it in for you:

A fantastic opportunity to join a leading IT specialist business as an IT Support Technician providing 1st and 2nd line support at a combination of a number of local and national customer sites, the Ability IT office in Kingston upon Hull.


  • Fantastic progression
  • Continued personal and professional development
  • Fun but professional working environment
  • Competitive salary
  • Incentives dependant on performance

Role and Responsibilities: [you will:]

  • Ensure that the customers receive the highest level of support
  • Work closely with escalation engineers to help resolve more complex issues

We will equip you with everything you need to know to support IT users.

  • You will develop further skills through both technical training and hands-on, real-world experience.

Technical support is a big task, and this is a pivotal front-line role.

  • You will work alongside a professional team of IT support specialists and gain exposure to a wide array of different technologies and vital problem-solving skills.

What we are looking for:

You will need the following skills:

  • Excellent communication skills
  • Confidence talking with clients
  • A willingness to learn and a strong passion for IT
  • Full driving license [as visiting client sites will be a key feature]

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£12,000 per annum.

[Reviewed after 1 month.]

Working week:


8am - 5pm, with 1 hour for lunch.

40hrs per week.

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road
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