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Customer Service Apprenticeship

Professional Apprenticeships
St Werburghs, Bristol
Closing date
20 Aug 2022

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Job Details

If you’re an enthusiastic, radiant person and find yourself talking to and making friends everywhere you go, this is an incredible opportunity for you. PHC Parts are looking to mentor a driven apprentice who will learn how to boost sales & make customers happy. As someone who loves talking to people, you’ll thrive in this role!


Using a computer system to identify parts, process quotes & orders, you’ll be handling customer enquiries on the counter as well as corresponding by email and telephone.

  • Advising customers
  • Processing orders and customer returns
  • Serving customers on the trade counter
  • Receipting stock, checking and locating in warehouse
  • Performing deliveries
  • Picking and dispatching orders
  • Attending trade events
  • Various activities to further develop the branch’s business


During your apprenticeship, you will be studying towards your L2 Customer Service Practitioner award, delivered by Professional Apprenticeships, who were voted the region’s best training provider and have achieved the highest Ofsted rating.

During this level 2 apprenticeship, you will learn the basics of customer service, the customer experience, systems and processes, understanding customer needs and so much more.


The company are growing and are looking for a team to grow with them. Learning and development are incredibly important, and you can look forward to being supported by a great employer and fantastic career progression opportunities beyond your apprenticeship.


PHC Parts are a firmly established market leader in the distribution of components for heating and cooling applications. They're a friendly, welcoming team who pride themselves on their people.

Hard work, enthusiasm and drive are rewarded with benefits such as a company bonus scheme, generous holiday, and company perks. They're a great, supportive employer who enjoy working with apprentices to develop their skills. You’ll be part of a sociable team that love spending time together!


We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,
United Kingdom
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