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Customer Service Advisor Apprenticeship

Employer
Lifetime Training
Location
Dunstable
Salary
£18,360 per year
Closing date
21 Aug 2022

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Specialism
Business / Management
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
12-18 months
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Job Details

As an Apprentice Reservations Agent within our vibrant and fast paced contact centre you will bring your individual personality to ensure all our customers have a world class experience with the customer always at the heart of what you are doing.

You will be the first point of contact guests have with the brand, building rapport and trust quickly over the telephone, making them life-long customers. Becoming part of the Premier Inn family means learning how to provide a market leading, world class customer experience. Your knowledge of Premier Inn and associated brands will allow you to take a consultative approach to queries and demonstrate a genuine care for the guest in turn generating quality revenue through ensuring the guest is offered the right product for them.

If you see yourself inspiring our guests, driving revenue for our hotel and restaurant brands and being part of the Premier Inn family, we would love to hear from you today. Come and be part of our Contact Centre community!

In return for your commitment, we've got some great benefits to offer:

- Whitbread's Privilege Card, which gives you up to 60% discount on hotel rooms and 25% discount across our restaurant brands

- Sharesave scheme

- 25 days holiday plus an additional allowance for bank holidays

- Free parking

- A collaborative work culture that focuses on supporting your success

- Up to Family Cover BUPA healthcare

- Optional contributory pension matched up to 10%

- Up to 25% discount off our brands

What your apprenticeship will offer:

- You'll work towards a Level 2 Customer Service Practitioner standard

- You'll receive day to day training in your workplace and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.

- The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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