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Senior Financial Services Customer Adviser Apprentice with The FCA

Employer
BPP PROFESSIONAL EDUCATION
Location
London (Central), London (Greater)
Salary
£19,000 per annum
Closing date
22 Aug 2022

View more

Specialism
Finance
Sector
Banking & Financial Services
Role Type
Apprenticeship, Advanced
Start Date
September
Duration
12-18 months
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Job Details

The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation.

Key roles & responsibilities:

  • Responding to consumer calls on a wide range of financial issues
  • Liaising with other FCA staff to resolve complex queries
  • Drafting written correspondence
  • Using judgement to absorb, interpret and summarise large quantities of information
  • Identifying and escalating cases where there is a risk

What will I get from the role?

  • You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
  • Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services
  • You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation
  • You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation
  • You will enter an environment of continuous learning, receiving first class training and support

Company

About BPP Professional Apprenticeships

BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

Who Are BPP Professional Apprenticeships?

BPP have been delivering professional qualifications for over 40 years. Training over 80,000 leaners each year, across areas including law, management, accountancy, insurance, banking, nursing, healthcare and more.

What BPP Professional Apprenticeships Offers

BPP's programmes are developed in partnership with employers and respected professionals. Their programmes offer recognised professional qualifications, with a clear pathway from one level to the next – all the way up to chartered status. Regardless of position, almost anyone can get involved. From entry-level talent, to the most senior leaders. Through an apprenticeship you’ll have the opportunity to develop a stronger, wider and deeper skill set. 

Training

Once you’re on your apprenticeship, you will be surrounded by BPP’s experts. Including dedicated Coaches who will support you through your journey, and Tutors who will provide their expertise on your chosen course. BPP’s flexible delivery blends digital learning with a face-to-face approach, and in some cases peer-to-peer learning, to help minimise disruption in your working environment.

Find Us
Website
Telephone
0161 244 6471
Location
BPP 5TH FLOOR, ST JAMES' BUILDING
79 OXFORD STREET
MANCHESTER
MANCHESTER
GREATER MANCHESTER
M1 6FQ
GB
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