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Digital Support Apprentice

Employer
Impact Futures
Location
Bradford, West Yorkshire
Salary
£19,000 per annum
Closing date
18 Aug 2022

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Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
October
Duration
12-18 months
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Job Details

Impact Futures are recruiting Digital Support Apprentices on behalf of The Access Group.

Our core value of 'Love work, Love life' has been central to our success, and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 software company driven through the adoption of the Access Workspace platform.

Are you ready for the challenge?

Location

We are currently recruiting for Digital Support Apprentices in the Bradford, BD1 area. 

What do we offer?

  • A competitive salary £19000 PA
  • 25 Days holiday
  • Working week Monday to Friday 9am to 5pm
  • A match contributory pension and healthcare
  • Giving back/charity days
  • Quarterly socials
  • Six weeks sabbaticals (after six years of service)
  • The Access Group Big Break: our all-expenses-paid holiday to Spain

About The Role

The role responsibilities include but is not limited to:

  • Installation of COE resources to deliver FlightPaths
  • Work with the Operational Readiness Team to improve and streamline all Technical related processes
  • Work with other Access divisions to ensure our processes keep up to date with all latest product development both in terms of new features that have been developed and feedback requested product changes that reduce FlightPath / Technical delivery costs
  • Onboarding new complex customers as per the standard remote methodologies we utilise, FlightPath.
  • Managing technical queues of work to successful conclusions – ensuring that the installations / upgrades / config commences within SLA's that your team is aligned with
  • Managing the relationship with customers including following up with all detractors and passive responders to customer satisfaction surveys
  • Taking responsibility of own product knowledge development to support your ability to Onboard
  • Production of high quality collateral including video tutorials and technical documentation
  • Continual improvement of processes to ensure our service develops on an ongoing basis

About the Company

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.

About the Training

Over the course of 18 months, you will learn a broad range of skills that will assist you on your chosen career path. Topics of learning could include providing technical support, managing access and resources, managing users’ expectations and understanding installation and maintenance (these subjects may differ).

Upon successful completion of the apprenticeship programme, you will achieve a Level 3 certification. You will also be able to receive professional RITTech recognition, as well as sitting some industry-recognised qualifications such as Microsoft and CompTIA.

About You

You are focused on gaining your Level 3 Information Communications Technician (Digital Support Pathway) apprenticeship standard qualification

You are excited about working for a best-in-class, fast-growing software house and solve business-critical problems for their customers, while it might be your first role in a digital support environment

You have a strong interest in analytical and problem solving and view yourself as a creative thinker.

You are passionate about software and its potential to move organisations forward through innovation. You also have the desire to help your customers by giving them a best-in-class service!

Skill Requirements - Essential

  • Someone who is confident, can lead / build a professional rapport with all stakeholders (Customers / other divisions)
  • A passion for delivering high quality customer service
  • Analytical and problem solving skills
  • A drive to continually improve processes and systems
  • Excellent telephone manner
  • The ability to plan, prioritise and work on several projects at once
  • The ability to quickly learn new applications and technologies
  • The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
  • Ability to manage your own time and ensure project administration tasks are kept up to date at all times

Skill Requirements - Desirable

  • Experience using SQL Server
  • Experience in development / code, e.g. PHP, JavaScript.
  • Data manipulation and importing
  • An understanding of relational databases and web technologies
  • Knowledge of Access and it’s product

Successful candidates will be required to start in October 2022.

Company

The Childcare Company and Impact Futures are leading national training providers, delivering apprenticeships and accredited qualifications to over 5,000 learners nationally. They operate independently as specialists within their sectors; The Childcare Company are experts in all things childcare, Impact Futures specialise in healthcare, and both businesses deliver leadership and management, customer service, business skills and digital programmes. 

Find Us
Telephone
07706 328 264
Location
Floor 1 The Switch
1-7 The Grove
Hatfield Road
Slough
Berkshire
SL1 1QP
United Kingdom
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