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Application Analyst Apprentice

Employer
Worcestershire County Council
Location
County Hall, Spetchley Road, Worcester, WR5 2NP
Salary
£8,754.20 to £17,290.00 annually
Closing date
12 Aug 2022

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Degree
Start Date
October
Duration
Permanent
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What will the apprentice be doing?

A Digital & Technology Solutions Professional provides technology enabled solutions to internal &/or external customers, in a range of areas including software, business & systems analysis, cyber security, data analysis & network infrastructure. They implement technology solutions that enable businesses to develop new products & services & to increase an organisations productivity using digital technologies. The primary role of an Application Specialist is to be able to design, build & test high-quality software solutions. They will typically be working as part of a larger collaborative team & will have responsibility for significant elements of software projects. This role is important in the smooth running of the Team/Service & will need to be adaptable & flexible to respond quickly & effectively to changing priorities.

You will join a busy team initially providing support for the end users of our social care system & using the various support tools to achieve this, e.g., call logging system, Wiki etc. You will learn to work within a team to provide a professional & proactive support service, ensuring that all matters are dealt with in a confidential, professional, prompt, & efficient way.

As well as supporting you to gain professional analysis qualifications such as Agile & Lean 6 Sigma, your on-the-job experience will ensure you develop your IT & customer service skills alongside your studies. You will progress to working in a Change Management team alongside established Business Analysts, where you will support change process from submission of a request right through to the implementation of the change & all the steps in between such as requirements gathering, IT & Business specifications & user acceptance testing. This could be the scale of a small change in a form to full blown business process reengineering, reimagining existing processes & redesigning them to achieve extraordinary results.

EXPERIENCE: It is essential that the post holder has:
  • Considerable experience of solving problems or maximising opportunities, gained through work, work experience or study.
  • Considerable experience of how to discover hidden requirements using probing techniques to establish trust, using open & closed questions effectively, & avoiding leading questions, gained through work, work experience or study.

KNOWLEDGE, SKILLS & ABILITIES: It is essential that the post holder has:
  • Detailed knowledge of how to operate at all stages of the software development lifecycle, gained through work, work experience or study.
  • Working knowledge of how teams work effectively to develop software solutions embracing agile & other development approaches, gained through work, work experience or study.
  • Understand how to apply software analysis & design approaches.
  • Understand how to interpret & implement a design, compliant with functional, non-functional & security requirements.
  • Understand how to perform functional & unit testing.
  • Understand how to use & apply the range of software tools used in Software engineering.
  • How to present recommendations & influence action.
  • Understand how frame/define business problems objectively before solving them.
  • Ability to plan & organise work to produce a high level of output to quality standards.
  • Ability to learn to communicate with people at all levels, internally & externally, confidently, sensitively & diplomatically.
  • Ability to deal with tasks confidentially.

What training will the apprentice take and what qualification will the apprentice get at the end?
  • You will gain a BSc (Hons) in Digital & Technology Solutions at the end.
  • Training will be based at County Hall, Spetchley Road, Worcester, WR5 2NP
  • Training will be one day a week.

What is the expected career progression after this apprenticeship?

There will also be opportunities in the latter year to work alongside the team managers to gain a more strategic understanding & skill base across all areas of IT Service Delivery. If you are considering a career in IT customer service, this will be your first step in developing all the skills & behaviours to make you a great Application Analyst. Prior IT experience is not required, just an enthusiasm for designing our services around the needs of the customer & putting them at the heart of all we do.

Once the successful applicant has finished their apprenticeship, they will have theopportunity to progress onto a possible permanent job role within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, work on own initiative

Qualifications

GCSE or equivalent English (Grade 4-9 (A-C)) Essential
GCSE or equivalent Maths (Grade 4-9 (A to C)) Essential
NVQ or SVQ Level 1 or equivalent Essential Digital Skills or evidence of excellent (Grade Pass) Essential
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