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Customer Service Admin Apprentice

Employer
Phillips & Cohen Associates
Location
Manchester
Salary
20000.00 GBP Annual
Closing date
10 Aug 2022
Job Title: Customer Service Admin Apprentice

Responsible to: Customer Service Manager

Interfaces with: Customers, Clients, Suppliers, Customer Service team and PCA Colleagues

Location: Exchange Quay, Manchester

Date: ASAP

Salary: Starting at GBP20000

Are you friendly and outgoing and enjoy being organised and efficient?

This is an exciting opportunity to join the world s market leader in the highly specialised area of probate debt recovery industry.

We are looking for a Customer Service Administrator to be a part of the Elite in the Finance Collections Industry. We have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award

The Role:

We are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, good communication and IT skills. Call centre experience is not essential.

Key responsibilities of the role will include:

- Processing inbound customer bereavement notification calls with a compassionate and mature approach.

- Dealing with email queries from customers and clients whilst ensuring agreed SLA s and KPI s are achieved

- Completion of Business Administration apprenticeship qualification

- Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved

- Accurate input of data & encryption of files

- Documenting accounts thoroughly with clarity & transparency

- Carry out a range of administrative tasks to support operations as well as other departments

- Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients

- Development towards dealing with complaints

Essential skills:

- Excellent Communication - both written and verbal

Phillips & Cohen Associates (UK), Ltd.

Proprietary & Confidential to Phillips & Cohen Associates, (UK) Ltd.

- Good IT Skills

- Ability to establish good working relationships

- To work well under pressure and to be able to work with people from a variety of backgrounds

Working Pattern - 37.5 hours per week based on a shift rota - Monday - Thursday (Alternating 8am-4pm and 12pm-8pm) - Friday (Alternating 8am-3.30pm and 10am-5.30pm) - Saturday (9am-1pm - working one in four Saturdays)

What's in it for you?

- Full training and support by our friendly team

- Luxurious office environment in a superb location

- 31 days holidays per year including 8 bank holidays

- Reserved secure car parking spaces available

- Comprehensive benefits and discounts package

- Healthcare Scheme

- Company pension plan

- Life Assurance

- Cycle2work scheme

after probationary period

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