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Customer Service Apprentice - Leicester

Employer
Lifetime Training
Location
Leicester
Salary
340.55 GBP Annual
Closing date
1 Sep 2022
This is a unique customer service role as there are no sales targets; you ll purely be measured on the service you deliver so you can focus on giving truly outstanding customer service. It has never been a more exciting time to join the Next Online family.
We are looking for people who are as passionate about customer service as we are.
With an awesome personality and a drive to help people you will provide the best service to our customers.
As a Customer Service apprentice with Next, you will give exceptional customer service by truly listening to the customer and resolving their queries, treating every customer like they are your first and only customer that day.
No previous experience is needed for this position at you will received three weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

Benefits:
- Quarterly Bonus
- 25% staff discount
- Up to 70% at our staff shops
- Subsidised canteen
- Free parking
- For hours worked on a weekend, there is a premium of GBP1 per hour extra

Your wage will be GBP340.55 per week, based on GBP9.73 per hour.

At Next, you will be working towards the Customer Service Level 3 alongside your daily roles and responsibilities over the duration of 18 months.

Requirements and Prospectus

Desired Skills

You will be able to navigate through various computer systems, whilst liaising with other teams across Next if required, working towards set Key Performance Indicators and Standard Level Agreements.

Personal qualities

You will enjoy engaging with customers and colleagues, creating a people focused work culture.

Qualifications required

No qualifications required!

Future prospects

We provide ongoing development and progression within Next to ensure you are always working towards the next stage of your career.

Training to be delivered

Customer Service Level 3.
Functional skills in maths and English.

About the Employer
You know Next, but did you know we employ over 43,000 people across the UK and Ireland. We re the UK s 2nd largest fashion retailer and for Kidswear we re the market leader. At the last count, we have over 540 stores, plus Next Online and it s now possible to buy online from over 70 countries around the world - so we ve gone global!

Employer

Next - Online Customer Service - Leicester

Visit employer website

Address

Next Retail Ltd

Leicestershire

Leicester

LE5 5DW

The map below displays the employer s location, please check travel times before applying.

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