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Support Officer Apprenticeship

7 Positions available in various locations - to be discussed
Closing date
5 Sep 2022
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Apprenticeship Support Officer


Full Time

£15,000 per annum, increasing to £!5,500 after successful completion of probationary period 

7 Positions available in various locations - to be discussed.


A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work.

We’re a strong player in our field and we’re part of the G15, a group of the largest housing providers in London. We’re proud of our commitment to our customers.

Whatever the role, we want to recruit the best candidates so that you can play your part in improving people’s lives.

As a Trainee Support Officer, we will invest in your learning and development by offering you the opportunity to study towards a qualification relevant to your role and experience.  In return, you will be responsible for delivering high-quality, person-centred support to customers, in line with agreed plans and risk assessments. You will be fully supported in this role, working alongside experienced Support Officers to help you achieve the requirements of the role.  You’ll be working towards performance targets to support your development, and be expected to deliver customer satisfaction, while preparing them to move onto settled accommodation

More about the role of a Trainee Support Worker:

  • You will work to complete a minimum of a Level 2 apprenticeship, relevant to the client base you will be working with, within two years.
  • Under supervision, you will assess referrals and engage with prospective clients using a person-centered approach. The key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
  • Under supervision, you will agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
  • You will flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
  • Under supervision, you will report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.

What we expect from you as a Trainee Support Officer:

  • GCSE level or equivalent in Maths & English (at least Grade C / Level 4) or a willingness to undertake Level 1 functional skills in Maths & English.
  • Willingness to undertake professional development including Level 2 apprenticeship within two years, relevant to the client base you will be working with.
  • Good level of computer literacy; ability to utilise / learn Word, Excel, Outlook and the Internet to maximise the efficient use of resources.
  • Ability to communicate effectively, both verbally and in writing, with a variety of people including customers, staff, and other agencies.


  • Experience of a Customer facing role or similar
  • Full UK clean driving license

Choosing us is easy

We support our people and help you feel like you belong.

We’ll invest in your learning and development, provide a competitive salary and a great range of benefit packages as well as the flexibility to balance your working and home lives.

Everyone is welcome at A2 Dominion Group, and we’re proud to be an employer that champions a diverse and inclusive culture. We retained our Gold Investors in People accreditation, as well as our Health and Wellbeing Good Practice Award in November 2020. We were praised for doing a fantastic job of supporting, nurturing and enabling our people to give their best.

If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.

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